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Help Desk

Ampcus Inc

Jul 21
Secret
Entry Level (less than 2 yrs experience)
IT - Support
Arlington, VA (On/Off-Site)

Responsibilities:
- Serve as the first level Help Desk for the TEN Lab’s systems and accounts
- Assist new user setup of equipment, accounts and tools
- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment,
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Required Skills:
- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
- Must be able to obtain DHS Suitability
- 1+ years of directly relevant experience
- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help Desk ticket processing and procedures
- Good Customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations

Desired Skills:
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)

Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.

Desired Certifications:
- Security+
group id: 10115448
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About Us
Ampcus is a global IT and business staffing and consulting firm specializing in digital solutions and human capital management. We provide innovative, cost-effective services tailored to meet our clients’ specific industry and organizational needs. Our five core service offerings (Intelligent Automation, Infrastructure Modernization, Cybersecurity, Testing and Human Capital Management) were designed to be complementary and drive the cost-effective, high-impact results required to meet today’s demand for timely, quality, cost-effective and innovative business solutions. From strategy to execution, we leverage our certified processes, accelerators and frameworks, skilled resources and partnerships with leading technology and service providers to deliver added value on every engagement. We also provide thought leadership/best-in-class offerings in the areas of Big Data & Analytics, Low-Code, RPA, Cloud Migration, Pen Testing, App Security Testing, PCI Audits, TPRM and Automated Testing.

Ampcus Inc Jobs


Job Category
IT - Support
Clearance Level
Secret
Employer
Ampcus Inc