Today
Secret
Unspecified
Unspecified
Johnston, IA (On-Site/Office)
Position Description
Serco is seeking a Principal Technical Support Team Analyst to join our team at Camp Dodge in Johnston, Iowa, supporting the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP). This role is responsible for leading a technical team providing critical support in integrating and maintaining tactical communications and Mission Command Information Systems (MCIS) in training environments.
In this role, you will:
Qualifications
Qualifications
To be successful in this role, you will have:
Additional desired experience and skills:
If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Serco is seeking a Principal Technical Support Team Analyst to join our team at Camp Dodge in Johnston, Iowa, supporting the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP). This role is responsible for leading a technical team providing critical support in integrating and maintaining tactical communications and Mission Command Information Systems (MCIS) in training environments.
In this role, you will:
- Supervise a team of technical professionals supporting unit staff in the deployment and maintenance of tactical command post systems, shelters, and power systems.
- Provide training and hands-on support for tactical network setup, MCIS configuration, and communications troubleshooting.
- Perform systems integration, upgrades, routine maintenance, and ensure security compliance for MCIS.
- Support unit staff both at the Mission Training Complex (MTC) and at various operational locations.
Qualifications
Qualifications
- Bachelor's degree with a minimum of 9 years of military training and support experience; OR
- Master's degree with a minimum of 7 years of military training and support experience.
- Active U.S. DoD Secret security clearance.
- Subject matter expertise in Command Post Computing Environment (CPCE) and MCIS integration.
- Experience with MCIS systems including:
- CPCE
- AFATDS
- AMDWS
- TAIS
- GCCS-A
- JADOCS
- Command Web
- Tactical Messaging
- WAVE
- JBC-P
- Familiarity with simulation tools such as JLCCTC and DXTRS.
- Possession of IAT Level II certification.
- Ability to travel up to 25% of the time.
- Ability to work on-site at Camp Dodge in Johnston, Iowa.
To be successful in this role, you will have:
- Strong leadership and technical integration skills.
- In-depth knowledge of Army MCIS and tactical command post operations.
- Ability to guide and train personnel in complex systems environments.
- Clear communication skills and problem-solving ability under operational conditions.
Additional desired experience and skills:
- Digital Master Gunner qualification.
- Minimum of 3 years of experience integrating MCIS at the brigade level or higher.
If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
group id: 10118317
