Systems Software Analyst

Position Description

Serco is seeking a Systems Software Analyst to join our dynamic team supporting the Mission Command Training Program (MCTP) at Fort Leavenworth, Kansas. This is an exciting opportunity to work alongside a dedicated team of professionals committed to enhancing military operational readiness through innovative technology solutions.

In this role, you will:

• Perform frequent use and application of technical standards, principles, theories, concepts, and techniques.
• Demonstrate the skill and ability to perform moderately complex professional tasks.
• Provide analysis and solutions to a variety of technical problems of increasing scope and complexity as assigned.
• Review and analyze work for soundness of technical judgment, overall adequacy, and accuracy while working under general supervision.
• Contribute to the completion of milestones associated with specific projects.
• Provide over-the-shoulder training to military operators.
• Perform routine system maintenance and computer system administrative functions.
• Utilize or learn to use operating systems and database management systems specific to Army Mission Command suites, including CPCE and AMDWS.
• Be available for temporary assignment to various CONUS/OCONUS sites for extended periods.
• Generate customer-related reports from multiple sources, such as Daily Activity Reports, Trip Requests, and Trip Reports.
• Exhibit excellent oral and written communication skills.
• Proficiently use Microsoft Office software, including Word, Excel, and PowerPoint.

Qualifications

• High School Diploma or GED with a minimum of 6 years of relevant experience.
• Minimum of 3 years operational experience using Army Mission Command Systems.
• Must possess an active U.S. Department of Defense (DoD) Secret security clearance.
• Willingness to travel up to 40% per calendar year.
• Comfortable interacting with all military ranks.
• Ability to perform analysis of system operations.
• Knowledge and experience in operations of hardware systems and components.
• Experience in fault detection, analysis, isolation, and correction of hardware systems and components.
• Ability to conduct routine system analysis and maintenance on both software and hardware, along with associated components.
• Must possess or be able to acquire a Security+ certification within 6 months of start date.

To be successful in this role, you will have:

• Analytical and critical thinking skills.
• Leadership abilities.
• Active listening skills.
• Ability to handle stress and work well under pressure.
• Ability to multi-task effectively.

Additional desired experience and skills:

• Previous experience providing technical support within military environments.
• Familiarity with simulation systems and mission command training systems.
• Experience conducting system troubleshooting and providing technical solutions in high-tempo environments.

If you are interested in supporting and working with our military and sailors and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.