Systems Technician

Job Description

Zachary Piper Solutions is seeking a Systems Technician to join our team on-site in Huntsville, Alabama. The Systems Technician will support and maintain a statewide network infrastructure, specializing in the configuration, installation, and troubleshooting of firewalls, routers, and switches. This role involves implementing client-requested firewall changes, managing a diverse network environment with equipment from vendors and assisting in the design and deployment of custom LAN/WAN solutions. The technician also coordinates with vendors for on-site installations, resolves connectivity and security issues, and provides Tier 2 support for Helpdesk tickets.

Responsibilities of the Systems Technician:

• Delivers technical support for a statewide network infrastructure, including the setup, configuration, and maintenance of firewalls, routers, and switches.
• Executes client-driven firewall modifications, such as configuring NAT, access control lists (ACLs), remote VPN access, AAA protocols, and site-to-site VPN tunnels.
• Contributes to the administration of a diverse network environment featuring equipment from vendors like Cisco, Juniper, Palo Alto, and others.
• Participates in the planning, testing, and deployment of tailored networking solutions for client Internet, LAN, and WAN needs.
• Collaborates with internal teams and external vendors to coordinate network deployments; installs telecommunications and networking hardware at customer locations.
• Diagnoses and resolves issues related to LAN/WAN connectivity and firewall security; supports hardware patching during security reviews and handles Tier 2 Helpdesk tickets on a daily basis.

Qualifications of the Systems Technician:

• 1+ years of experience
• Proven understanding of LAN/WAN infrastructure and firewall architecture, including the ability to configure, manage, and troubleshoot network systems.
• Strong technical foundation with the initiative to independently learn and keep pace with evolving networking technologies and industry developments.
• Excellent interpersonal, communication, and presentation abilities, with a focus on delivering quality customer support.
• Certifications from vendors such as Cisco, Juniper, Fortinet, or Palo Alto are preferred but not mandatory. Recognized credentials like Network+, Security+, CCNA, CCNP, and JNCIS are considered advantageous.

Compensation for the Systems Technician:

· Pay Range: $50,000 - $90,000 (depending on experience)

· Comprehensive benefits:

· Medical, Dental, Vision

· 401k

· PTO, Paid Holidays

· Sick Leave as required by Law