May 16
Secret
Early Career (2+ yrs experience)
$60,000
No Traveling
IT - Support
Tinker AFB, OK (On/Off-Site)
Now Hiring: Tier II Help Desk Analyst – Support Critical Air Force Infrastructure Systems
Location: Tinker AFB, Oklahoma (On-site)
Company: DSD Laboratories
Clearance Requirement: Active DoD Secret Clearance
DSD Laboratories is seeking a Tier II Help Desk Analyst to support the Cyberspace Infrastructure Planning System (CIPS)—the U.S. Air Force’s enterprise system for IT infrastructure requirements, funding requests, geospatial communications documentation, and more.
This is a high-impact opportunity to contribute directly to national defense by supporting a system critical to the planning and execution of Air Force communications infrastructure.
Key Responsibilities:
• Serve as a primary point of contact for Tier II technical issues in the CIPS environment.
• Troubleshoot and resolve user issues via phone, email, and Microsoft Teams.
• Log and manage work orders within the USAF CIPS web application.
• Coordinate with Tier I Help Desk and software engineers to escalate and resolve issues quickly.
• Test new software builds and report defects in Microsoft Azure DevOps (ADO).
• Prioritize and resolve VIP user issues with professionalism and urgency.
• Document solutions, track issue resolution, and maintain up-to-date support knowledge base.
• Support and mentor Tier I personnel as needed.
• Maintain awareness of system risks and advise management on potential impacts.
Qualifications:
• Active DoD Secret Clearance.
• 3+ years of experience in IT Help Desk or customer service in a technical support environment.
• Proficiency with Microsoft Teams, Windows 11, Office 365, VPNs, ticketing systems, and Azure DevOps.
• Strong communication skills with the ability to clearly convey technical information.
• Ability to analyze, troubleshoot, and resolve complex hardware and software issues.
• Commitment to high-quality customer service and technical excellence.
Preferred Experience:
• Bachelor’s degree in Computer Science or a related field (or equivalent experience).
• Experience with .NET Framework (4.8), Oracle-based applications, or Air Force/DoD systems.
• Familiarity with user acceptance testing and software QA processes.
Why Join Us?
• 100% employer-paid healthcare coverage for you and your dependents.
• Opportunity to support mission-critical government systems with real-world national security impact.
• Collaborate with a tight-knit, highly skilled engineering team that values communication and excellence.
• Be part of a long-term initiative to modernize government technology and infrastructure
• Access robust benefits, including:
◦ Student loan repayment assistance
◦ Tuition and certification reimbursement
◦ Wellness stipends
◦ Additional employee support programs
Location: Tinker AFB, Oklahoma (On-site)
Company: DSD Laboratories
Clearance Requirement: Active DoD Secret Clearance
DSD Laboratories is seeking a Tier II Help Desk Analyst to support the Cyberspace Infrastructure Planning System (CIPS)—the U.S. Air Force’s enterprise system for IT infrastructure requirements, funding requests, geospatial communications documentation, and more.
This is a high-impact opportunity to contribute directly to national defense by supporting a system critical to the planning and execution of Air Force communications infrastructure.
Key Responsibilities:
• Serve as a primary point of contact for Tier II technical issues in the CIPS environment.
• Troubleshoot and resolve user issues via phone, email, and Microsoft Teams.
• Log and manage work orders within the USAF CIPS web application.
• Coordinate with Tier I Help Desk and software engineers to escalate and resolve issues quickly.
• Test new software builds and report defects in Microsoft Azure DevOps (ADO).
• Prioritize and resolve VIP user issues with professionalism and urgency.
• Document solutions, track issue resolution, and maintain up-to-date support knowledge base.
• Support and mentor Tier I personnel as needed.
• Maintain awareness of system risks and advise management on potential impacts.
Qualifications:
• Active DoD Secret Clearance.
• 3+ years of experience in IT Help Desk or customer service in a technical support environment.
• Proficiency with Microsoft Teams, Windows 11, Office 365, VPNs, ticketing systems, and Azure DevOps.
• Strong communication skills with the ability to clearly convey technical information.
• Ability to analyze, troubleshoot, and resolve complex hardware and software issues.
• Commitment to high-quality customer service and technical excellence.
Preferred Experience:
• Bachelor’s degree in Computer Science or a related field (or equivalent experience).
• Experience with .NET Framework (4.8), Oracle-based applications, or Air Force/DoD systems.
• Familiarity with user acceptance testing and software QA processes.
Why Join Us?
• 100% employer-paid healthcare coverage for you and your dependents.
• Opportunity to support mission-critical government systems with real-world national security impact.
• Collaborate with a tight-knit, highly skilled engineering team that values communication and excellence.
• Be part of a long-term initiative to modernize government technology and infrastructure
• Access robust benefits, including:
◦ Student loan repayment assistance
◦ Tuition and certification reimbursement
◦ Wellness stipends
◦ Additional employee support programs
group id: 10147693
