Today
Top Secret
Mid Level Career (5+ yrs experience)
$110,000
No Traveling
IT - Security
Chantilly, VA (On-Site/Office)
Target pay: $90-110k (will vary based on overall experience/qualifications)
Top Skills' Details
Must have at least an active TS DOD clearance that is fully adjudicated within the last 6 years.
2+ years of experience along with bachelors degree (IF NO degree, need 8 years of IT experience)
Active IAT Level II Cert , Will need to get Microsoft Certified: Modern Desktop Administrator Associate. or Microsoft Azure Certification within 6 months (we will pay for it)
Job Description
• Installing/uninstalling/configuring computer systems and network hardware components to include internal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters, routers, switches, and other peripheral devices.
• Maintaining/troubleshooting customer Windows servers, workstations, both on-site and remotely.
• Performing Windows System Administrative support to include adding and removing users, performing backups, installing software, monitoring systems, and assisting users daily.
• Performing remote troubleshooting through diagnostic techniques and questions.
• Determining the best solution based on the issue and details provided by customers.
• Properly escalating unresolved queries to the next level of support.
• Tracking, routing, and redirecting problems to correct resources.
• Learning fundamental operations of commonly-used software and hardware equipment.
• Following Standard Operating Procedures (SOPs); accurately logging all tickets using the defined tracking software.
• Writing and editing SOPs.
• Walking customers through the problem-solving process.
• Following up with customers, providing feedback, and seeing problems through to resolution.
• Ensuring proper incident and request recording, documentation, and closure.
• Day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting customer schedules.
• Utilizing excellent customer service skills and exceeding customer expectations.
Additional Skills & Qualifications
All Positions: Requires Security+ CE certification or other qualified DoD 8140/8570 certification.
All Roles Require an ACTIVE TS Clearance
Employee Value Proposition (EVP)
Their mission directly supports member of the DoD - the work they do could be helping a soldier get home at the end of the day.
Work Environment
This is a closed network supporting a DOD customer that is complementary to the intelligence community. It is a team oriented environment. They are looking for extremely technical individuals but also very personable.
This highly classified agency infrastructure is a global infrastructure that is mainly Windows and Cisco based. The work is very mission critical and will continue to operate no matter what is going on in the world. This is a 250 person program (approx. at full capacity).
Top Skills' Details
Must have at least an active TS DOD clearance that is fully adjudicated within the last 6 years.
2+ years of experience along with bachelors degree (IF NO degree, need 8 years of IT experience)
Active IAT Level II Cert , Will need to get Microsoft Certified: Modern Desktop Administrator Associate. or Microsoft Azure Certification within 6 months (we will pay for it)
Job Description
• Installing/uninstalling/configuring computer systems and network hardware components to include internal and peripheral devices, memory chips, video cards, hard drives, printers, network interface cards, media converters, routers, switches, and other peripheral devices.
• Maintaining/troubleshooting customer Windows servers, workstations, both on-site and remotely.
• Performing Windows System Administrative support to include adding and removing users, performing backups, installing software, monitoring systems, and assisting users daily.
• Performing remote troubleshooting through diagnostic techniques and questions.
• Determining the best solution based on the issue and details provided by customers.
• Properly escalating unresolved queries to the next level of support.
• Tracking, routing, and redirecting problems to correct resources.
• Learning fundamental operations of commonly-used software and hardware equipment.
• Following Standard Operating Procedures (SOPs); accurately logging all tickets using the defined tracking software.
• Writing and editing SOPs.
• Walking customers through the problem-solving process.
• Following up with customers, providing feedback, and seeing problems through to resolution.
• Ensuring proper incident and request recording, documentation, and closure.
• Day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting customer schedules.
• Utilizing excellent customer service skills and exceeding customer expectations.
Additional Skills & Qualifications
All Positions: Requires Security+ CE certification or other qualified DoD 8140/8570 certification.
All Roles Require an ACTIVE TS Clearance
Employee Value Proposition (EVP)
Their mission directly supports member of the DoD - the work they do could be helping a soldier get home at the end of the day.
Work Environment
This is a closed network supporting a DOD customer that is complementary to the intelligence community. It is a team oriented environment. They are looking for extremely technical individuals but also very personable.
This highly classified agency infrastructure is a global infrastructure that is mainly Windows and Cisco based. The work is very mission critical and will continue to operate no matter what is going on in the world. This is a 250 person program (approx. at full capacity).
group id: 10105424
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