Yesterday
Secret
IT - Software
Fort Belvoir, VA (Off-Site/Hybrid)
Job Role : ServiceNow - Integration/Developer with JIRA
Location : Fort Belvoir, VA
Clearance : Secret
Position Details:
The contractor shall provide management, configuration, administration, implementation, and optimization of all Flow Designer and workflow automation on the ServiceNow platform. The contractor shall design, create, and manage all ServiceNow workflows by automating approvals, tasks, and notifications on the ServiceNow platform. The contractor shall configure workflows using Vendor best practices, and coordinate with government developers on all platform changes as they relate to these workflows. At minimum, the contractor shall be required to perform the following tasks in support of the task:
Developer(s) to serve as technical lead for all ServiceNow development activities covered under this subtask.
• Responsible to oversee the technical engineering, design, configuration, deployment, and optimization of all ServiceNow Products.
• Interpret business and system analysis, user requirements, to create solutions within the ServiceNow environment.
• Responsible to oversee the interface and integration with JIRA external to the ServiceNow instance. Please review this Atlassian Jira Integration for Agile Development
• Coordinate with Development and System Development processes and frameworks.
• Provide support for documented and approved projects and tasks.
• Document process flows and areas for improvement and integrate workflows with appropriate ServiceNow modules(This is must requirement.
• Thoroughly test workflows for any issues or errors. Debug and troubleshoot issues.
• Ensure all workflows adhere to Vendor best practices, as well as security standards and access controls based on business needs.
• Develop automated Quality Assurance testing. Where necessary, conduct manual testing to ensure that developed software or applications meet and comply with documented requirements.
• Ensure all solutions are following published DoD policies and standards.
• Develop digitally signed, documented (to included embedded formats), regression tested, compiled code in builds with 24-hour advance software release notes.
• When developing interfaces with systems external to ServiceNow, review and configure system security complying with guidance, directives, and issuances identified by the program Manager and Information Systems Security Manager some examples of tasking; CTO, and other security requirements identified and tracked in the VRAM system, or other provided system. Comply with POA&M, and direct guidance as necessary to accomplish system security configuration.
• Ensure solutions are designed to maintain highest availability and service dependability.
• Maintain existing, and develop new documentation that will include, but is not limited to, Work Procedures, Software Development LifeCycle Processes, and ensure adherence to organizational templates, policies, and standards.
• Perform root cause analysis of interface outages and incidents, engineer permanent solutions, and coordinate implementation.
• Creation of interfacing (API); support common interface solutions and languages such as JavaScript Object Novation (JSON) and JavaScript utilizing ServiceNow s Platform API Solutions.
• Provide management proposed configurations, optimizations, and system improvement plans.
• Perform duties as a development project lead. Develop task lists, assist the Developer with project documentation, maintain project status EPP automated project tracking system, and ensure milestones are identified and met.
• Ensure developed solutions and PDSRs meet DISA STIGs, DOD policies and standards.
• Complete major COTS upgrades for the ServiceNow platform, including IT Service Management (ITSM), Strategic Portfolio Management (SPM), Human Relations Service Delivery (HRSD) and App Engine. This will include updating code for custom built applications and low-code no-code applications because of a system or version upgrade.
• Accomplish deliverable installation, troubleshooting, and quality testing. Support will involve the utilization of established development tools, to include GitLab, and ServiceNow s native development operations platforms.
• Assist and/or lead development of integration into external applications, to include JIRA.
• Assist other IT system and application development teams in the configuration of external application JIRA software workflows, data flows, system to system interfaces, system reports, and data models to successfully integrate with ServiceNow.
• Modify Static Content.
• Perform pre-deployment testing and checks to ensure engineered solutions meet design specifications and Cyber Security Requirements.
• Provide Weekly Metrics Status, Performance and Quality Measures, and Schedule updates.
• Utilize established configuration tools, guidelines, and conventions where applicable. Develop configuration tools, guidelines, and conventions where absent based on DoD and industry norms and best practices, and in compliance with IT Development Standards IAW GFI 12.2.20.
• Implement technical solutions.
• Develop migration plans for existing services ensuring minimal service interruption.
• Perform testing to ensure that developed software or applications meet and comply with documented requirements.
Location : Fort Belvoir, VA
Clearance : Secret
Position Details:
The contractor shall provide management, configuration, administration, implementation, and optimization of all Flow Designer and workflow automation on the ServiceNow platform. The contractor shall design, create, and manage all ServiceNow workflows by automating approvals, tasks, and notifications on the ServiceNow platform. The contractor shall configure workflows using Vendor best practices, and coordinate with government developers on all platform changes as they relate to these workflows. At minimum, the contractor shall be required to perform the following tasks in support of the task:
Developer(s) to serve as technical lead for all ServiceNow development activities covered under this subtask.
• Responsible to oversee the technical engineering, design, configuration, deployment, and optimization of all ServiceNow Products.
• Interpret business and system analysis, user requirements, to create solutions within the ServiceNow environment.
• Responsible to oversee the interface and integration with JIRA external to the ServiceNow instance. Please review this Atlassian Jira Integration for Agile Development
• Coordinate with Development and System Development processes and frameworks.
• Provide support for documented and approved projects and tasks.
• Document process flows and areas for improvement and integrate workflows with appropriate ServiceNow modules(This is must requirement.
• Thoroughly test workflows for any issues or errors. Debug and troubleshoot issues.
• Ensure all workflows adhere to Vendor best practices, as well as security standards and access controls based on business needs.
• Develop automated Quality Assurance testing. Where necessary, conduct manual testing to ensure that developed software or applications meet and comply with documented requirements.
• Ensure all solutions are following published DoD policies and standards.
• Develop digitally signed, documented (to included embedded formats), regression tested, compiled code in builds with 24-hour advance software release notes.
• When developing interfaces with systems external to ServiceNow, review and configure system security complying with guidance, directives, and issuances identified by the program Manager and Information Systems Security Manager some examples of tasking; CTO, and other security requirements identified and tracked in the VRAM system, or other provided system. Comply with POA&M, and direct guidance as necessary to accomplish system security configuration.
• Ensure solutions are designed to maintain highest availability and service dependability.
• Maintain existing, and develop new documentation that will include, but is not limited to, Work Procedures, Software Development LifeCycle Processes, and ensure adherence to organizational templates, policies, and standards.
• Perform root cause analysis of interface outages and incidents, engineer permanent solutions, and coordinate implementation.
• Creation of interfacing (API); support common interface solutions and languages such as JavaScript Object Novation (JSON) and JavaScript utilizing ServiceNow s Platform API Solutions.
• Provide management proposed configurations, optimizations, and system improvement plans.
• Perform duties as a development project lead. Develop task lists, assist the Developer with project documentation, maintain project status EPP automated project tracking system, and ensure milestones are identified and met.
• Ensure developed solutions and PDSRs meet DISA STIGs, DOD policies and standards.
• Complete major COTS upgrades for the ServiceNow platform, including IT Service Management (ITSM), Strategic Portfolio Management (SPM), Human Relations Service Delivery (HRSD) and App Engine. This will include updating code for custom built applications and low-code no-code applications because of a system or version upgrade.
• Accomplish deliverable installation, troubleshooting, and quality testing. Support will involve the utilization of established development tools, to include GitLab, and ServiceNow s native development operations platforms.
• Assist and/or lead development of integration into external applications, to include JIRA.
• Assist other IT system and application development teams in the configuration of external application JIRA software workflows, data flows, system to system interfaces, system reports, and data models to successfully integrate with ServiceNow.
• Modify Static Content.
• Perform pre-deployment testing and checks to ensure engineered solutions meet design specifications and Cyber Security Requirements.
• Provide Weekly Metrics Status, Performance and Quality Measures, and Schedule updates.
• Utilize established configuration tools, guidelines, and conventions where applicable. Develop configuration tools, guidelines, and conventions where absent based on DoD and industry norms and best practices, and in compliance with IT Development Standards IAW GFI 12.2.20.
• Implement technical solutions.
• Develop migration plans for existing services ensuring minimal service interruption.
• Perform testing to ensure that developed software or applications meet and comply with documented requirements.
group id: 10111333
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