Today
Top Secret
Unspecified
Polygraph
IT - Support
San Antonio, TX (On-Site/Office)
Help Desk Manager
Transform technology into opportunity as a Help Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Manager.
HOW A HELP DESK MANAGER WILL MAKE AN IMPACT
• Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff.
• Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.
• Trains, coaches, and mentor's employees on how to deliver the best customer service and achieve the team Service Level Agreements.
• Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures.
• Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.
• Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
• Recommends systems modifications to reduce user problems
WHAT YOU'LL NEED TO SUCCEED:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: Must be able to multi-task. A team player and have the ability to adapt in a dynamic, fast-paced environment. Must possess good communication and customer service skills
• Location: On Customer Site
• US Citizenship Required
• Security + Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
#GREENWAY
Work Requirements
Transform technology into opportunity as a Help Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Manager.
HOW A HELP DESK MANAGER WILL MAKE AN IMPACT
• Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff.
• Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.
• Trains, coaches, and mentor's employees on how to deliver the best customer service and achieve the team Service Level Agreements.
• Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures.
• Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.
• Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services
• Recommends systems modifications to reduce user problems
WHAT YOU'LL NEED TO SUCCEED:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 5+ years of related experience
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: Must be able to multi-task. A team player and have the ability to adapt in a dynamic, fast-paced environment. Must possess good communication and customer service skills
• Location: On Customer Site
• US Citizenship Required
• Security + Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
#GREENWAY
Work Requirements
group id: 90979310
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