Yesterday
Secret
Early Career (2+ yrs experience)
$60,000 - $70,000
No Traveling
None
IT - Support
Aberdeen Proving Ground, MD (On-Site/Office)
As part of an on-site Customer Services Desktop Support Team, provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC), Aberdeen Proving Ground (RNEC-Aberdeen).
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Duties and responsibilities include:
- Deploy interoperable and integrated standard office automation desktop software
- Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
- Install/uninstall, and electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices.
- Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; responsible for Information Assurance Vulnerability Alert (IAVA) remediation.
- Identify network problems impacting users and work with appropriate Tier II or III administrators
- Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
- Answer calls and utilize automated incident tracking systems (Remedy) to record work orders
- Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, NCES products (e.g. DCO Connect Online), instant messaging applications, and DoD approved WI-FI and wireless services.
- Utilize Active Directory (AD) tools to manage and create AD objects.
- Utilize remote tools to connect to remote desktops. Applications include SCCM.
- Assist users with technical requirements during briefings and events with all collaborative tools such as Google Earth, DCO Connect Online, Jabber, Portals, and alert systems.
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Duties and responsibilities include:
- Deploy interoperable and integrated standard office automation desktop software
- Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers.
- Install/uninstall, and electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices.
- Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; responsible for Information Assurance Vulnerability Alert (IAVA) remediation.
- Identify network problems impacting users and work with appropriate Tier II or III administrators
- Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
- Answer calls and utilize automated incident tracking systems (Remedy) to record work orders
- Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, NCES products (e.g. DCO Connect Online), instant messaging applications, and DoD approved WI-FI and wireless services.
- Utilize Active Directory (AD) tools to manage and create AD objects.
- Utilize remote tools to connect to remote desktops. Applications include SCCM.
- Assist users with technical requirements during briefings and events with all collaborative tools such as Google Earth, DCO Connect Online, Jabber, Portals, and alert systems.
group id: 10124333
