Today
Secret
Unspecified
Unspecified
kaneohe base, HI (On-Site/Office)
Description
ISP/OSP Technician (contract, on-site Hawaii)
Clearwaters.IT, a SDVOSB and 8(a) company provides creative, cost-effective solutions that inspire our client partners, excite our employees, and redefine the boundaries of what is possible. Our vision is to be the solution provider of choice for our clients and partners.
At Clearwaters.IT our employees drive our success. We retain incumbent staff and offer competitive salaries with excellent benefits. We are an 'Open Book' to our staff, promoting from within and providing mentorship for career progression and upward mobility within the company.
Position Overview: The Inside Plant/Outside Plant (ISP/OSP) Technician is responsible for supporting Operations & Maintenance activities, managing and troubleshooting trouble tickets, service orders, and break/fix tasks across all military locations. This role requires expertise in both inside plant (ISP) and outside plant (OSP) telecommunications infrastructure, ensuring reliable service delivery and network integrity.
Additionally, technicians will support future work requirements involving inside building operations and fieldwork, including OSP facilities such as Permit-Required Confined Spaces (PRCS) Maintenance Holes (MH) and Aerial Poles.
Key Responsibilities
Operations & Maintenance Support:
Trouble Ticket & Service Order Management:
Field & PRCS Work Requirements:
Working conditions: Combined office and field setting with time split between computer work and on-site inspections. May require on-call availability for critical service disruptions. Must be available to work on the island of Hawaii. Work will be performed at various facilities and field locations. Travel within and around the base may be required, including outdoor work in various weather conditions when inspecting outside plant infrastructure.
Requirements
Benefits
Competitive salary and benefits package, including:
ISP/OSP Technician (contract, on-site Hawaii)
Clearwaters.IT, a SDVOSB and 8(a) company provides creative, cost-effective solutions that inspire our client partners, excite our employees, and redefine the boundaries of what is possible. Our vision is to be the solution provider of choice for our clients and partners.
At Clearwaters.IT our employees drive our success. We retain incumbent staff and offer competitive salaries with excellent benefits. We are an 'Open Book' to our staff, promoting from within and providing mentorship for career progression and upward mobility within the company.
Position Overview: The Inside Plant/Outside Plant (ISP/OSP) Technician is responsible for supporting Operations & Maintenance activities, managing and troubleshooting trouble tickets, service orders, and break/fix tasks across all military locations. This role requires expertise in both inside plant (ISP) and outside plant (OSP) telecommunications infrastructure, ensuring reliable service delivery and network integrity.
Additionally, technicians will support future work requirements involving inside building operations and fieldwork, including OSP facilities such as Permit-Required Confined Spaces (PRCS) Maintenance Holes (MH) and Aerial Poles.
Key Responsibilities
Operations & Maintenance Support:
- Perform routine maintenance and repairs on ISP/OSP telecommunications infrastructure.
- Ensure network reliability and service continuity across military locations.
- Conduct inspections and preventive maintenance to mitigate service disruptions.
Trouble Ticket & Service Order Management:
- Manage and troubleshoot trouble tickets, service orders, and break/fix activities.
- Utilize CAIRs or Remedy ticketing systems to track and resolve issues efficiently.
- Establish priorities based on service impact and resolution timeframes.
Field & PRCS Work Requirements:
- Support inside building operations and outside fieldwork related to OSP facilities.
- Perform tasks involving Permit-Required Confined Spaces (PRCS) Maintenance Holes (MH) and Aerial Poles.
- Ensure compliance with safety regulations and industry standards for confined space entry and aerial work.
Working conditions: Combined office and field setting with time split between computer work and on-site inspections. May require on-call availability for critical service disruptions. Must be available to work on the island of Hawaii. Work will be performed at various facilities and field locations. Travel within and around the base may be required, including outdoor work in various weather conditions when inspecting outside plant infrastructure.
Requirements
- U.S. citizen with ability to obtain SECRET clearance
- Associate or bachelors degree in telecommunications, electronics, or related field preferred
- 3-5 years of experience in ISP/OSP infrastructure support
- Experience with CAIRs or Remedy ticketing systems
- Knowledge of PRCS safety protocols, aerial pole work, and OSP infrastructure
- Strong troubleshooting and analytical skills
- Excellent customer service and communication abilities
- Ability to work independently with minimal supervision
- Experience with military telecommunications systems preferred
Benefits
Competitive salary and benefits package, including:
- Health, dental and vision insurance
- 401(k) with company match
- Paid time off (PTO) for vacation, sick leave, and personal days
- Professional development reimbursement
- Other benefits, including life insurance, disability insurance, and employee assistance programs
group id: 91128970
