IT Program Manager

Description

Job Summary

ICF is seeking a skilled Project Manager to join our team. This role involves coordinating team member s and third-party contractors or consultants, ensuring quality control, tracking progress, and risk management and reporting. This person must have multi- year experience working with ServiceNow as an end-to-end CMS.

Location
Candidate must live or commute onsite full time in the Washington, DC area.

Key Responsibilities

• Proficiency in Project Management experience in an Agile software development environment, o wn ing the planning, execution, and completion of projects, ensuring alignment with scheduled milestones and budget constraints.
  
• Experience conducting daily scrum stand-up meetings, facilitating Sprint planning meetings and coordinating Sprint reviews, retrospectives, and burn-down charts
  
• D efin e all project activities and milestones required to meet objectives and deliverables, to include sequencing tasks , estimating effort with project team members, determining the critical path, and leveling the project schedule
  
• Monitor program execution to identify obstacles / deviations from plan and takes corrective action as needed
  
• C onduct s continuous risk assessment and management , including developing measures to reduce risk in program execution .
  
• Works with stakeholders to develop metrics and creates reports for tracking metrics and program execution
  
• Manages the contract, including budgeting, resource allocation, and performance, including management of sub-contractor personnel
  
• Develops plans, assign s tasks, monitor s performance, communicat es progress, resolv es conflicts, and escalat es issues
  
• Experience with all aspects of configuration management planning including configuration identification, change control, configuration status accounting, configuration audits, configuration documentation
  
• Maintain detailed and up-to-date project documentation, including project plans, progress reports, and leadership briefings for key stakeholders.
  
• Ensure all project deliverables adhere to established quality standards, regulatory guidelines, and agency policies.
  
• Proactively i dentify , assess, and communicate potential risks associated with project development and execution.
  

Basic Qualifications

• US Citizenship is required (required by the federal government for this position).
  
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
  
• Must have an active DHS public trust.
  
• 8+ years of Project Management experience
  
• Knowledge and experience working with Service Now.
  
• 1+ Experience with Microsoft Project & Visio 2003 or greater
  
• 1+ years' experience with JIRA or other requirements work tracking tools
  
• Project Management Institute (PMI) Project Management Professional (PMP) certification
  
• Certified Scrum Master (CSM) certification.
  

Preferred Qualifications

• Knowledge and experience working with Rapid Application Development (RAD) Apps; to include CRM tools.
  

Professional Skills

• Excellent writing, editing, and proofreading skills.
  
• Strong experience presenting to stakeholders
  
• Strong analytical and problem-solving skills
  
• Ability to work independently and manage multiple projects simultaneously.
  
• Understanding of technical concepts in the relevant industry (e.g., software development, engineering).
  

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :
$118,730.00 - $201,840.00

Nationwide Remote Office (US99)