Service Desk Support Sr

Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Support Sr you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.

HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT.

• Manages operations from hardware/software planning through implementation
• Supports network configuration and performance management activities
• Ensures the continued operation of the EVoIP and/or Microsoft Teams telephony and network components
• Provides legacy phone support for stand-alone phone systems
• Engineer/Design/Deploy and Support Future Unified Communication (UC) capabilities and enhancements
• O&M support
• System Certificate renewals
• PC/server rebuild, tech refresh (phone and phone system deployment).

RELATED TECHNICAL SKILLS
Avaya SME- Communication Manager Avaya Aura Messaging, System Manager, Session manager, DHCP, Microsoft TAC, Power BI, TEAMS

WHAT YOU'LL NEED TO SUCCEED:

REQUIRED EDUCATION AND EXPERIENCE: Bachelor's-5 years; MA/MS Degree- 3 years

Associates and a minimum of 5 years' experience.

Substitutions Allowed: No Degree- 9 years of related experience

CLEARANCE:

Top Secret (TS) level with the ability to obtain access to Sensitive Compartmented Information (TS/SCI)

LOCATION: Washington, DC

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements