Helpdesk Technician (ISMO)

Description

Help Desk Technician (ISMO)

This position is in support of government contracts. It is an on-site position in the Daleville, Alabama area. Candidate must have a working knowledge of Windows Operation Systems (Windows 10), Microsoft Office Professional (2013 and 2016) Client Printer Support, Video Teleconferencing (VTC) systems, and Active Directory with at least 2 years of experience in Information Technology field. Candidate must have the ability to obtain DOD security clearance and complete certifications within 90 days.

Those with proven leadership skills are highly desired

Requirements

Essential Job Functions:

• Tests, monitors, and troubleshoots a variety of complex platforms, operating systems, networks and applications using established procedures.
• Will also be providing audiovisual and VTC support
• Image, configure profile, and map network devices for new customers
• Setup and configure various Client printers, scanners, and copiers
• Ability to safely, frequently, and independently move and handle up to 40 lbs

Qualifications:

• Experience working with various networks, applications and systems
• Ability to document all project tasks according to deadlines
• Some Audio Visual experience in setting up and maintaining microphones, Speakers and other Classroom/Conference room equipment
• Must be flexible and adaptable to changing environments and short notice changes
• Work environment will be supporting senior military personnel, so candidate must be able to work in a stressful environment
• Experience with cable assembly (ex..RJ-45, RJ-11, COAX, etc.)
• Knowledge of MS Office applications
• Good time management skills
• Good interpersonal skills to interface with internal and external customers and vendors
• Ability to work under pressure or potentially stressful situations and remain calm and focused
• Must be able to obtain DOD security clearance.
• Must obtain Security + Certification within 90 days.
• Must obtain Microsoft Certification within 90 days.
• Must be customer oriented.
• Ability to document all project tasks according to deadlines

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)