Today
Public Trust
Unspecified
Unspecified
IT - Hardware
Ashburn, VA (On-Site/Office)
Blue Rose Consulting Group is seeking a NOC (Network Operations Center) Incident Manager to support our work with a federal client in Ashburn, VA. This is an On-Site role and is open to U.S. Citizens ONLY.
Successful candidates will be required to complete a full background investigation.
Shift Schedule:
In this role, you will:
REQUIREMENTS:
Education:
Salary: $91,000 - $101,000
Successful candidates will be required to complete a full background investigation.
Shift Schedule:
- Training: Mon-Fri (0630-1500), split between Ashburn, Springfield, and remote
- Post-training: Tues-Sat (2200-0630) onsite in Ashburn
- Candidates must be willing to support 2nd (1500-2330) or 3rd (2200-0630) shifts
In this role, you will:
- Manage and coordinate major incident resolution in real time
- Lead bridge calls, troubleshoot issues, and drive incidents to closure
- Monitor all environments for operational impacts
- Escalate critical issues per defined procedures
- Define and report metrics (MTTR, MTBF, repeat incidents)
- Deliver daily SLA and KPI reports by 7:30am for leadership review
- Maintain and audit operational documentation quarterly
- Identify and drive process and documentation improvements
REQUIREMENTS:
- 3+ years with monitoring tools such as IBM Netcool, AppDynamics, or HP Ops Manager
- 3+ years using ServiceNow or BMC Remedy
- 3+ years in large-scale MoM monitoring environments
- 3+ years of ITIL experience (incident, problem, change, RCA)
- 2+ years of advanced troubleshooting in distributed systems
- Strong communication and leadership skills
Education:
- Bachelor's degree or 7+ years of relevant experience
Salary: $91,000 - $101,000
group id: 91103216
