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EOC Incident Manager / Watch Officer

Blue Rose Consulting Group, Inc.

Today
Public Trust
Unspecified
Unspecified
Security
Ashburn, VA (On-Site/Office)
Blue Rose Consulting Group is seeking an EOC (Enterprise Operations Center) Incident Manager / Watch Officer to lead and manage resolution of Major Incidents in a 24x7x365 federal operations environment. This position requires strong coordination skills, technical judgment, and the ability to manage incidents across multiple teams and systems.

This is an On-Site role and is open to U.S. Citizens ONLY. Full CBP BI required prior to onboarding

Work Schedule:

  • Initial training (2-4 weeks): 1st shift (Mon-Fri, 0630-1500) at Ashburn, Springfield, and remote
  • Post-training: 3rd shift (Tues-Sat, 2200-0630) onsite in Ashburn
  • Candidates must be willing to support 2nd (1500-2330) or 3rd (2200-0630) shift
In this role, you will:
  • Lead resolution of Major Incidents, coordinating across enterprise systems and teams
  • Facilitate bridge calls and troubleshoot to restore services quickly
  • Monitor and support Incident Management across environments
  • Develop and maintain SOPs, troubleshooting guides, and contact databases
  • Define and track performance metrics (MTTR, MTBF, repeat incidents)
  • Provide daily SLA reporting and support CIO-level briefings
  • Maintain and update the knowledge base with incident and resolution data
  • Identify areas for documentation and process improvement
  • Manage ticket queues and escalations related to third-party dependencies
  • Operate independently in high-pressure scenarios to ensure service continuity
REQUIREMENTS:
  • 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager)
  • 3+ years in incident management tools (e.g., ServiceNow, BMC Remedy)
  • 3+ years in MoM (Manager of Manager) monitoring environments
  • 3+ years of experience with ITIL frameworks (incident, change, problem, RCA)
  • 2+ years of hands-on troubleshooting distributed systems
  • Strong written and verbal communication; able to brief leadership and document outcomes
  • Bachelor's degree or 7+ years of relevant experience
group id: 91103216
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About Us
Blue Rose Consulting Group is an SBA-certified HUBZone, VA-verified veteran-owned Small Business specializing in Human Capital Management, IT Services, and operational support for federal and commercial markets. We excel at human capital and IT intersection, delivering solutions that enhance efficiency and impact lives. Founded in 2017, Blue Rose is committed to innovative, achievable solutions and meaningful employment opportunities in economically disadvantaged communities, especially HUBZone areas near military installations. This focus helps veterans, military families, and local communities. Our Human Capital Portfolio now includes a Behavioral Health and Wellness Division dedicated to comprehensive mental health and well-being services. We aim to support employee wellness and build a healthier, more resilient America by integrating these services. Join us in our mission to create impactful solutions and build stronger, healthier communities.
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Blue Rose Consulting Group, Inc. Jobs

Job Category
Security
Clearance Level
Public Trust