Today
Top Secret/SCI
Unspecified
Full Scope Polygraph
IT - Hardware
wright-patterson air force base, OH (On-Site/Office)
Job Description
What You Will Be Doing:
What You Will Be Doing:
- Systems administration of desktop and server systems connected to local and wide area networks.
- Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
- Providing support for implementation, troubleshooting, and maintenance of IT systems and management of system infrastructure and any processes related to these systems.
- Providing support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Providing Tier 1, Tier 2, and Tier 3 problem identification, diagnosis, and resolution.
- Providing support for the escalation and communication of status to agency management and internal customers.
- Providing Installation of PC hardware, server hardware, and network connections.
- Installing/loading operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools.
- Isolating and resolving hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore.
- Troubleshooting and maintaining integrity and configuring network components along with implementing operating systems enhancements to improve reliability and performance.
- Performing software installations and upgrades to Windows operating systems and layered software packages and maintaining them in accordance with established policies, procedures, licensing, and service level agreements.
- Evaluation and installation of software/hardware patches and resolution of software-related problems associated with COTS/GOTS products.
- Creating and following procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
- Conducting routine and emergency maintenance of assigned data center or end user equipment.
- Communicating/coordinating scheduled preventive maintenance windows with potentially impacted customers.
- Collaborating and contributing to the development, administration, and testing of backup and recovery plans.
- Ensuring systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings.
- Maintaining operational, configuration, and other standard operating procedures (SOPs).
- Documenting and providing clear working and resolution notes to all tickets and issues worked in a support ticket.
- Verifying system availability with existing Enterprise tools.
group id: 90901937
