Unified Communications Engineer

Unified Communications Engineer

Job Description
PRISM is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.

Key Responsibilities:

• Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
• Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
• Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
• Collaborate with cross-functional teams to integrate VoIP systems with data networks.
• Develop automation scripts to enhance efficiency and reduce manual tasks.
• Conduct regular system health checks and monitor network performance.
• Maintain Unified Communication architecture diagrams and detailed system documentation.
• Provide technical support, manage special projects, and streamline processes to improve system efficiency.

Qualifications
Required Experience:

• 8 years of experience in Unified Communications, VoIP, and telecommunication systems.
• Proficiency in tools like PowerShell, ServiceNow, and SharePoint.
• Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
• Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
• Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
• Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.

Education:

• Bachelor's degree in computer science, Information Technology, or a related field. Equivalent experience may be considered.

Certifications (Preferred):

• Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification.
• Any relevant Unified Communications certifications.
• Microsoft Azure certifications.

Additional Information:

• This position requires on-call support for telephony systems and infrastructure.
• The candidate must be able to work independently and as part of a team to meet organizational objectives.
• Requires 3 days at customer site in Washington, DC.