Senior IT SME

Transform technology into opportunity as a Senior IT SME with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate

At GDIT, people are our differentiator. As a Senior IT SME you will help ensure today is safe and tomorrow is smarter. Our work depends on a Senior IT SME joining our team to support our Federal Customer in the National Capitol Region.

Responsibilities:

• Manage configurations, workflows, automations, and user roles across various projects.
• Support enterprise users, optimize service delivery processes, and align Atlassian tools with ITSM best practices

WHAT YOU WILL NEED TO SUCCEED:

• Active Top Secret Clearance
• Bachelor's Degree in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications
• 8+ years of experience configuring and administering Jira Service Management in enterprise settings
• Excellent communication, troubleshooting, and training skills
• Ability to translate business requirements into effective Jira/Atlassian solutions
• Strong scripting or automation experience (e.g., Groovy, ScriptRunner, or PowerShell)
• Demonstrated ability to support ITSM practices such as incident, change, and problem management
• Experience integrating Jira with identity management, monitoring tools, and external platforms via REST APIs
• Strong familiarity with the Atlassian ecosystem
• In-depth knowledge of Jira custom workflows, automation rules, service desk queues, SLAs, and request types

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Rest and recharge with paid vacation and holidays

Work Requirements