Today
Public Trust
50000 - 60000 per year
Unspecified
Engineering - Electrical
Washington, DC (On-Site/Office)
Overview
Evolver is seeking an IT Telecommunications Technician who has a broad knowledge of working with VOIP and multiple call managers with strong customer service skills and a telecommunications background.
The job functions will be performed on-site during normal operating hours (weekdays from 8:00 a.m. to 4:00 p.m.) in Washington, DC.
Responsibilities
Basic Qualifications:
Preferred Qualifications:
Evolver is seeking an IT Telecommunications Technician who has a broad knowledge of working with VOIP and multiple call managers with strong customer service skills and a telecommunications background.
The job functions will be performed on-site during normal operating hours (weekdays from 8:00 a.m. to 4:00 p.m.) in Washington, DC.
Responsibilities
- This position requires work on-site in Washington, DC (next to Smithsonian Metro) daily with occasional travel to other offices in Virginia and Maryland. As essential staff, you and your co-workers will adhere to CDC-approved COVID-19 guidelines while on site.
- Move, configure, and check connectivity of desk phones. Build hard sets and soft phones within the different call managers.
- Assist users with installing VOIP software on their laptop.
- Log and track inquiries using a problem management (Remedy) database and maintain history records and related problem documentation.
- Rely on instructions and established guidelines to perform the functions of the job.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon timeframe and quality levels.
Basic Qualifications:
- Minimum of one year of experience as telecommunications support professional
- One year of Experience working with Microsoft Office (Excel and Outlook)
- Must be able to lift 50 lbs.
- High School Diploma or G.E.D.
- US Citizen and able to pass a Government Background/Badging Investigation**
Preferred Qualifications:
- Expertise in set-up, and configuration of desk phones - install, perform a factory reset, check connectivity, etc.
- Able to troubleshoot phone issues deskside and over the phone
- Ability to communicate verbally or in written form strongly desired.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
- Working knowledge of IT Ticketing System
- Call manager (Verizon, AT&T) experience
- Experience with Cisco 8800 series desk phones a plus
group id: 10123391
