ServiceNow Architecture and Technical Governance Lead

Job Type: Full- Time

Workplace Type: Onsite in Springfield, VA

Clearance: Active Secret Clearance

Must be a U.S. Citizen

Benefits: Medical, dental, and vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too.

Job Summary

Castalia Systems is currently searching for a ServiceNow Architecture and Technical Governance Lead to join our team for an exciting contract supporting our DoD customer. You will be joining a new, agile digital transformation initiative to improve the program-s global effectiveness, increase operational visibility into its IT assets, and drive cost savings by implementing the full range of ServiceNow capabilities, to include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Security Operation (SECOPs), Governance, Risk, and Compliance (GRC).

Roles and Responsibilities

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

• Accountability for the architecture, design, and technical governance of the ServiceNow, the health, maturation, and effective tactical solutions and how they are implemented in ServiceNow, the alignment of strategic and driving progress in all ServiceNow Focus Areas to achieve organizational goals and ensuring ServiceNow platform values are upheld and progress is made towards the collective Vision
• Analyzing strategic business requirements and provide the necessary technical guidance enabling comprehensive ServiceNow solution designs, including application architecture, data models, workflows, and integrations
• Develop detailed technical specifications and design documents to guide implementation and enhancement
• Evaluate and recommend appropriate ServiceNow modules and features to address specific business needs
• Work with developers to ensure code quality and adherence to best practices
• Provide guidance as to the implementation of ServiceNow updates and upgrades, managing potential impacts on existing configurations
• Establish and communicate ServiceNow instance governance standards, including data quality, security and access controls
• Overseeing the ServiceNow Technical Governance Board as Chairperson
• Monitor performance and identify areas for optimization, proactively addressing technical debt
• Promote knowledge sharing and best practices within the ServiceNow Design, Build, and Test and Infrastructure Support teams
• Contributing to Discovery Administration process design, implementation, and maintenance
• Collaborate closely with business stakeholders to understand their requirements, gather feedback, and ensure alignment with the ServiceNow solution
• Communicate technical concepts to non-technical users effectively
• Management and maintenance of the ServiceNow Agile Architecture Board, ensuring work is updated on a weekly basis
• Support the education and awareness of platform stakeholders in the design and implementation of demonstrations and workshops

Required Qualifications:

• 15 years of technical experience required.
• Bachelor-s degree in Computer Science or a relevant field - may substitute additional years of experience
• Experience with ServiceNow
• Experience with Linux OS Administration
• Experience with Maria DB and/or My SQL
• Experience with Domain Separation
• Experience with Certificate Management
• Experience with creating diagrams for complex design solutions.
• Must meet DOD 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire. Additional specific certifications may be required, depending on job assignment.
• Intermediate knowledge of software engineering principles such as Java Script, REST API, and SOAP API
• Intermediate knowledge of the hardware, software, and systems associated with software engineering

Desired Qualifications:

• Database design and development (Maria DB)
• Basic understanding of Software Development Life Cycle and Agile methodologies.
• Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms)
• Knowledge of SAML, Active Directory, or LDAP

Physical Requirements/Work Environment

• Normal office environment

Travel

• Less than 5%

Company Description

Castalia Systems is a proven business partner providing mission critical solutions to the Federal Government. We provide cutting edge solutions from Securing and Managing Data to Systems Engineering and Development. Castalia Systems is a pioneer in Artificial Intelligence Design and Application.

With our vast knowledge of our customers- needs and relevant technology, our team is able to bring successful solutions to every mission. We are one-upping our competitors by providing premium IT solutions and platforms with cutting-edge technology so it-s so evident when you compare us with anyone.

Disclaimer

Castalia Systems is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin, or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.

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