May 2
Secret
Mid Level Career (5+ yrs experience)
$125,000 - $150,000
No Traveling
IT - Support
Requirements and Qualifications:
-Must be a US citizen.
-Secret Clearance or Interim Secret Clearance required.
-5+ years of experience as an Appian Developer
-Security Plus or ITIL certification required.
-Bachelor's degree or higher
-Knowledge of Appian platform application development, operations, maintenance, and interfacing systems, Appian experience and/or training preferred.
-Understanding of Appian Cloud configuration and support processes.
-Knowledge of Appian process/solution and infrastructure architecture including Appian in-memory KDB engines, sizing, scaling vertically/horizontally.
-Proficiency in troubleshooting technical issues, including configuration, integration, and performance problems.
-Experience with documentation development (SOPs, training aids, desk guides, etc.)
Responsibilities include but are not limited to:
-Provide technical support to the Army Contracting Enterprise (ACE) through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.
Provide on-call resolution for mission critical issues and document solutions within the case management system.
-Coordinate with the ACE user community, which includes onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing the user service desk requests.
-Perform a variety of basic user-problem analyses for the Service Desk; assist with monitoring the application systems and ensure prompt and appropriate responses to customer requests and issues.
-Coordinate with the ACWS program's internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.
-Collaborate with end-users and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and facilitate user training sessions.
-Develop and deliver training materials and sessions on system functionality and best practices to end-users.
-Understand how to navigate Appian support systems and resources.
-Test, deploy, and maintain Appian applications. Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.
-Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
-Participate in customer scrum events to provide progress status from the development team and pass on feedback/requests to the appropriate team member.
-Develop and deliver self-service resources to identify and resolve issues independently and minimize ticket volume for the Service Desk team.
-Manage, document, and participate in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions.
-Troubleshoot and diagnose software-related technical issues, including errors, bugs, performance issues, and data discrepancies.
-Troubleshoot and resolve complex technical issues related to system functionality, performance, and integration).
-Must be a US citizen.
-Secret Clearance or Interim Secret Clearance required.
-5+ years of experience as an Appian Developer
-Security Plus or ITIL certification required.
-Bachelor's degree or higher
-Knowledge of Appian platform application development, operations, maintenance, and interfacing systems, Appian experience and/or training preferred.
-Understanding of Appian Cloud configuration and support processes.
-Knowledge of Appian process/solution and infrastructure architecture including Appian in-memory KDB engines, sizing, scaling vertically/horizontally.
-Proficiency in troubleshooting technical issues, including configuration, integration, and performance problems.
-Experience with documentation development (SOPs, training aids, desk guides, etc.)
Responsibilities include but are not limited to:
-Provide technical support to the Army Contracting Enterprise (ACE) through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.
Provide on-call resolution for mission critical issues and document solutions within the case management system.
-Coordinate with the ACE user community, which includes onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing the user service desk requests.
-Perform a variety of basic user-problem analyses for the Service Desk; assist with monitoring the application systems and ensure prompt and appropriate responses to customer requests and issues.
-Coordinate with the ACWS program's internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.
-Collaborate with end-users and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and facilitate user training sessions.
-Develop and deliver training materials and sessions on system functionality and best practices to end-users.
-Understand how to navigate Appian support systems and resources.
-Test, deploy, and maintain Appian applications. Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.
-Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.
-Participate in customer scrum events to provide progress status from the development team and pass on feedback/requests to the appropriate team member.
-Develop and deliver self-service resources to identify and resolve issues independently and minimize ticket volume for the Service Desk team.
-Manage, document, and participate in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions.
-Troubleshoot and diagnose software-related technical issues, including errors, bugs, performance issues, and data discrepancies.
-Troubleshoot and resolve complex technical issues related to system functionality, performance, and integration).
group id: 10288023
