Today
Secret
Unspecified
Unspecified
IT - Support
Colorado Springs, CO (On-Site/Office)
Zachary Piper Solutions is seeking a Secret Cleared Enterprise Help Desk Specialist to support a flourishing federal IT provider based out of Annapolis Junction, MD. The Secret Cleared Enterprise Help Desk Specialist is responsible for supporting a federal mission ciritical system technical upkeep and maintenance.
Responsibilities of the Secret Cleared Enterprise Help Desk Specialist Includes:
Qualifications for the Secret Cleared Enterprise Help Desk Specialist Includes:
Compensation for the Secret Cleared Enterprise Help Desk Specialist Includes:
#LI-AC2 #LI-onsite Secret, Help Desk, enterprise, tickeing, IT, information technology, service desk, jira, servicenow, remedy, troubleshooting
Responsibilities of the Secret Cleared Enterprise Help Desk Specialist Includes:
- Provide first point of contact for customers seeking technical assistance with tickets, phone call, emails or in-person help.
- Assist in account creation, account lockouts, and password changes.
- Log and route service requests and incidents in an ticketing system
Qualifications for the Secret Cleared Enterprise Help Desk Specialist Includes:
- 0-3 years of help desk/IT experience
- Experience working with Remedy, ServiceNow or similar ticketing systems
- Bachelor's degree is preferred
- Active Secret clearance is required
Compensation for the Secret Cleared Enterprise Help Desk Specialist Includes:
- Hourly Range: $20 - $23 *depending on experience and education*
- Benefits: Full benefits: PTO, Paid Holidays, Healthcare, Dental, Vision, 401k
#LI-AC2 #LI-onsite Secret, Help Desk, enterprise, tickeing, IT, information technology, service desk, jira, servicenow, remedy, troubleshooting
group id: 10430981
