Operations Records Manager Portsmouth, New Hampshire

Position Description

Looking for an Operations Records Manager/Change Manager position at a place where you can make an impact every day? Discover this great opportunity in Portsmouth, New Hampshire. Bring your expertise and collaborative skills to make an impact in supporting our nation's critical immigration processing mission.

As the Operations Records Manager/Change Manager, you will:

• Liaise with DOS staff, have full authority to act on behalf of the contractor, and provide full control over all contract operations at their respective Center.
• Manage and maintain involvement in the hiring of personnel, operations and quality reporting, contract management, and manage operations excellence within center.
• Manage critical immigration processing and provide excellence customer service.
• Monitor key performance indicators, analyzed operational data, and identified areas for improvement to drive organizational growth and success.
  
  

In compliance with state and local laws regarding pay transparency, the salary range for this role is $ 103,977.88 to $ 173,296.47 ; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Qualifications

To be successful in this role, you will:

• Have US Citizenship
• Have an active and current DoD or DOS Secret Security Clearance.
• Have a Bachelor's degree or 4 additional years of equivalent experience.
• Have the ability to obtain and maintain a Top Secret security clearance.
• 5-10 years of relevant experience related to the job description listed above.
• 4 to 7 years of management and be able to maintain involvements in the hiring of personnel, operations and quality reporting, contract management, and manage operations excellence within a call center or processing center or service center.
• 1 to 2 years of experience presenting business solution in-person to the customer with detailed written summaries.
• This position requires you to be able to work on-site in the Portsmouth, New Hampshire office. Upon customer approval a hybrid schedule may be offered.
• One to Two years of experience showing the ability to conduct oral presentations with effective communication, education, and professional development.
• One to Two years of experience demonstrating the ability to work with The United States executive department of the U.S. federal government responsible for the country's foreign policy and relations or the United States Military.
• 3 to 7 years working experience as an Operations Manager at a customer Site and managing up to 500 employees or FTE's to include the following daily activities:

• Recruitment and Hiring
• On-boarding and Training
• Performance Management
• Compensation and Benefits
• Employee Relations
• Legal Compliance
• Payroll and HR Systems
• Perform Quality Assurance (QA) and Quality Control (QC) related aspects of quality management.
• Have reliable transportation the Portsmouth, New Hampshire customer site daily, Monday through Friday.

Preferred Experience, Clearance, and Education:

• Current and Active Top Secret Clearance
• A working knowledge of a Union representative work site is a plus.
• A four-year degree in Human Resources related to the job description listed above.
• Have the ability to work part-time on-call prior to the contract award.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

If you are interested in supporting the nation and working with a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.