VOIP NOC Manager

Primary Responsibilities:

•Oversee all contractor support staff and operations for the Unified Capabilities (UC) and Defense Red Switch Network (DRSN) group located at Scott AFB.

•Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.

•Perform configuration management on route plans, route lists, device profiles, calling search spaces, and route partitions.

•Work directly with customers, stakeholders, and leaders internal and external to the organization across multiple areas to develop and/or improve solutions and processes pertaining to UC and DRSN operations.

•Assign tasks to contractor personnel supervising on-going technical efforts, and managing contract performance identified by the customer.

•Proactively monitor network alarms across platform specific network management tools.

•Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.

•Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

Basic Qualifications:

•Requires BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience (Or equivalent combination of education and/or experience.). May possess a Doctorate in technical domain.

•Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.

•Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.

•Able to work in a 24x7 shift work environment.

•Must have an active DoD Top Secret Clearance and SCI eligibility

•Requires general understanding of both voice infrastructure and IP network topologies.

Preferred Qualifications:

•Tech control facility or cyber transport experience

•Circuit actions experience

•Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.

•Knowledge and experience with two or more of the following: alarm surveillance, call routing, session-initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.

•Knowledge and experience in one or more of the following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP, fly-away kits, Defense Red Switch Network (DRSN), DISN Core.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required.