Secret Cleared Enterprise Help Desk Specialist

Zachary Piper Solutions, LLC

Today
Secret
Unspecified
Unspecified
IT - Support
Annapolis Junction, MD (On-Site/Office)
Zachary Piper Solutions is seeking a Secret Cleared Enterprise Help Desk Specialist to support a flourishing federal IT provider based out of Annapolis Junction, MD. The Secret Cleared Enterprise Help Desk Specialistis responsible for supporting a federal mission ciritical system technical upkeep and maintenance.

Responsibilities of the Secret Cleared Enterprise Help Desk Specialist Includes:
  • Provide first point of contact for customers seeking technical assistance with tickets, phone call, emails or in-person help.
  • Assist in account creation, account lockouts, and password changes.
  • Log and route service requests and incidents in an ticketing system

Qualifications for the Secret Cleared Enterprise Help Desk Specialist Includes:
  • 0-3 years of help desk/IT experience
  • Experience working with Remedy, ServiceNow or similar ticketing systems
  • Bachelor's degree is preferred
  • Active Secret clearance is required

Compensation for the Secret Cleared Enterprise Help Desk Specialist Includes:
  • Hourly Range: $20 - $23 *depending on experience and education*
  • Benefits: Full benefits: PTO, Paid Holidays, Healthcare, Dental, Vision, 401k

This job opens for applications on 04/28/2025. Applications for this job will be accepted for at least 30 days from the posting date

#LI-AC2 #LI-onsite

Secret, Help Desk, enterprise, tickeing, IT, information technology, service desk, jira, servicenow, remedy, troubleshooting
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About Us
Zachary Piper Solutions is a National Security focused technology services and consulting firm with a top-secret facility clearance. We support mission-critical initiatives on behalf of the Intelligence Community, Department of Defense, Department of Homeland Security, Department of Justice, Department of State, and a variety of Civilian Agencies. ZPS is dedicated to help protect government networks against cyber threats and to maximize the wide-spectrum of intelligence and security-related technologies. Our dedicated support and proven experience drive results in support of our client’s mission objectives.
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Zachary Piper Solutions, LLC Jobs

Job Category
IT - Support
Clearance Level
Secret