Windows Server OS Administrator III | Migration

Windows Server OS Administrator III | Migration

Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:
In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you'll work:
This fully remote opportunity allows you the flexibility to work from home in support of Epsilon's USDA DISC Customer.

Our Customer's Mission:
The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC's highly complex and interconnected technology infrastructure to conduct their operations. To better support this mission, DISC is modernizing their technology by transitioning to a continuous integration, deployment, and code-based organization.

An average day:
As Windows Server OS Administrator III | Migration you will manage and oversee the installation, configuration, and maintenance of Windows servers and associated hardware/software components within the data center. This position will continuously monitor system performance, identify bottlenecks, and optimize system resources to ensure smooth operations and efficient functioning. You will respond to system alerts, diagnose issues, and swiftly resolve technical problems to minimize downtime and maintain high availability of services. You will support both Azure-native and Azure VMware Solutions (AVS) deployments as a part of a broader rehosting initiative, while maintaining legacy systems in on-premise VMware and select workloads in other commercial cloud providers (CSPs) . This role will employ scripting to automate routine tasks, streamline processes, and enhance system efficiency. You will collaborate with cross-functional teams, document system configurations, procedures, and best practices to ensure knowledge sharing and adherence to standard operating protocols within the data center environment. Additionally, in this position you will:

• Install, test, and configure to networking standards, patch, monitor, backup, and maintain various Windows Server operating systems and associated software utilizing physical and virtual hardware.
• Utilize volume management techniques to create, maintain, expand, and shrink file systems; monitor performance of the file systems.
• Utilize system tools to monitor performance, capacity, availability and perform operating system tuning.
• Support on-premise VMware vSphere workloads and assist with the transition of workloads into Azure, including rehosting planning, image standardization, and configuration alignment.
• Leverage cloud-native tools and services (e.g., Azure Monitor, Azure Update Management, Defender for Cloud) to manage system health, performance, and compliance.
• Configure and maintain Active Directory, DNS, DHCP, Group Policy, and related Windows services across hybrid environments.
• Harden systems per client Cyber-Security Policies, Standards, Regulations, and Notices. Security monitoring and updating of certification/accreditation procedures.
• Address and resolve security vulnerabilities related to operating system software.
• Add and remove client domain user accounts and roles as necessary.
• Troubleshoot and resolve Tier 3 customer service requests and incidents for system problems, to include liaising with customers and vendors if needed, in a fast-paced environment.
• Support automating tasks using client automation tools like Ansible.
• Maintain and contribute to enterprise source code and configuration (GitLab) repositories.
• Provide 24x7/365 remote support services and on-premises facility response as needed.
• Document and perform changes and resolve incidents and problems using client's Configuration Management Tools and Systems.
• Provide knowledge transfer documentation to the client as required.
• Participate in Agile project management and a DevSecOps culture as required.
• Infrastructure and Platform Services:
  • Windows Server Operating System (2016, 2019, 2022) hosted in VMWare, AWS, Azure, GCP
  • Virtualization Platforms: Azure VMware Solution (AVS), on-prem VMware vSphere
  • PowerShell, Ansible, GitLab, VMWare, Carbon Black, CyberArc, Defender EM
  • Remedy, ServiceNow

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• 6+ years of demonstrated engineering level experience supporting the Microsoft Windows Server operating system in an enterprise datacenter environment.
• Demonstrated experience managing Windows workloads in Azure, ideally including Azure VMware Solution or similar hybrid hosting models.
• Demonstrated experience in coding/scripting in PowerShell and infrastructure automation.
• Experience using automation tools (Ansible is preferred).
• Strong written and oral communication skills in the English language. All contractor employees must be able to read, write, speak and understand English.
• Exceptional customer service skills.
• Strong time-management and prioritization skills.
• Ability to communicate applicable technical subject matter expertise to management and others.
• EHS follows the IT Infrastructure Library (ITIL) service operation best practices. It is important for the employees to demonstrate experience based on ITIL framework.

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust.

Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Jessica, on Epsilon's careers page.
www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

We will be accepting applications through 5/15/2025..