Today
Secret
Unspecified
Unspecified
IT - Support
Fort Huachuca, AZ (On-Site/Office)
CAC/PKI Help Desk Administrator
Transform technology into opportunity as a CAC/PKI Help Desk Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a CAC/PKI Help Desk Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on CAC/PKI Help Desk Administrator joining our team to help us support the U.S. Army Network Enterprise Technology Command (NETCOM).
HOW A CAC/PKI HELP DESK ADMINISTRATOR WILL MAKE AN IMPACT
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Track progress to administrative, scheduling, technical and/or performance objectives.
• Support 24/7 PKI daily operations that directly support Headquarters, Department of the Army (HQDA) Chief Information Office/G6 (CIO/G6) Cyber Security Directorate CAC/PKI Division.
• Maintain the CAC/PKI, as updates (mandatory and optional) are released by the CAC/PKI through InSight and other automated deployment methods.
• Provide a telephonic and email-based customer service in support of the CAC/PKI mission. Perform knowledgebase management, ticket creation and, ticket tracking within the Army's designated ticketing system. Provide first-line support incident, problem and event management processes. Provide ticketing and contact resolution statistics for weekly and annual activity totals.
•Provide Tier I and Tier II support for engineering and program-level issues submitted to the CAC/PKI Program and issues elevated by system administrators. Manage incidents and problems; confirm validity of issues and problems; seek known solutions related to more complex issues.
WHAT YOU'LL NEED TO SUCCEED:
• Required Experience: 3+ years of related experience.
• Required Technical Skills: Experience with MS operating Systems and a basic understanding of Public Key Infrastructure.
• Security Clearance Level: Secret clearance.
• Required Skills and Abilities: Organization, communication, problem solving, leadership, mentoring.
•AA degree or equivalent years training.
• Location: On Customer Site.
GDIT IS YOUR PLACE:
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays!
Work Requirements
Transform technology into opportunity as a CAC/PKI Help Desk Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a CAC/PKI Help Desk Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on CAC/PKI Help Desk Administrator joining our team to help us support the U.S. Army Network Enterprise Technology Command (NETCOM).
HOW A CAC/PKI HELP DESK ADMINISTRATOR WILL MAKE AN IMPACT
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Track progress to administrative, scheduling, technical and/or performance objectives.
• Support 24/7 PKI daily operations that directly support Headquarters, Department of the Army (HQDA) Chief Information Office/G6 (CIO/G6) Cyber Security Directorate CAC/PKI Division.
• Maintain the CAC/PKI, as updates (mandatory and optional) are released by the CAC/PKI through InSight and other automated deployment methods.
• Provide a telephonic and email-based customer service in support of the CAC/PKI mission. Perform knowledgebase management, ticket creation and, ticket tracking within the Army's designated ticketing system. Provide first-line support incident, problem and event management processes. Provide ticketing and contact resolution statistics for weekly and annual activity totals.
•Provide Tier I and Tier II support for engineering and program-level issues submitted to the CAC/PKI Program and issues elevated by system administrators. Manage incidents and problems; confirm validity of issues and problems; seek known solutions related to more complex issues.
WHAT YOU'LL NEED TO SUCCEED:
• Required Experience: 3+ years of related experience.
• Required Technical Skills: Experience with MS operating Systems and a basic understanding of Public Key Infrastructure.
• Security Clearance Level: Secret clearance.
• Required Skills and Abilities: Organization, communication, problem solving, leadership, mentoring.
•AA degree or equivalent years training.
• Location: On Customer Site.
GDIT IS YOUR PLACE:
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays!
Work Requirements
group id: 90979310
