Today
Top Secret/SCI
Unspecified
Unspecified
IT - Software
Springfield, VA (On-Site/Office)
**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**
Are you passionate about improving how IT services are delivered? Do you love solving problems, optimizing processes, and working with cutting-edge platforms like ServiceNow? If so, we're looking for you!
We're seeking a ServiceNow ITSM Process Systems Engineer to lead the charge in modernizing and optimizing our IT Service Management (ITSM) processes. You'll play a key role in aligning business needs with smart, scalable solutions that enhance efficiency and service quality - all while leveraging ITIL best practices and the ServiceNow platform.
What You'll Be Doing:
This is a great opportunity for someone who wants to make a meaningful impact on IT service delivery while working in a collaborative, forward-thinking environment. If you're ready to take the lead on driving ITSM improvements with ServiceNow - and you enjoy working at the intersection of people, process, and technology - we'd love to hear from you.
Additional Information
D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.
Are you passionate about improving how IT services are delivered? Do you love solving problems, optimizing processes, and working with cutting-edge platforms like ServiceNow? If so, we're looking for you!
We're seeking a ServiceNow ITSM Process Systems Engineer to lead the charge in modernizing and optimizing our IT Service Management (ITSM) processes. You'll play a key role in aligning business needs with smart, scalable solutions that enhance efficiency and service quality - all while leveraging ITIL best practices and the ServiceNow platform.
What You'll Be Doing:
- Document and assess current ITSM processes like Incident, Problem, Change, and Service Catalog - and help shape what they should look like going forward
- Design and implement smarter, more efficient workflows using ServiceNow, with a focus on CMDB integration and ITIL alignment
- Translate business needs into clear technical requirements for developers
- Collaborate with stakeholders across IT and the business to ensure process improvements deliver real value
- Lead workshops and working sessions to uncover gaps, define future-state processes, and recommend best-practice solutions
- Support testing, user training, rollout planning, and documentation
- Help with platform upgrades, patching, and roadmap planning
- Stay hands-on with process development, SLAs, notifications, automations, and more
- Education & Experience:
- Bachelor's in Information Systems, Computer Science, or similar - OR
- Associate degree + 6 years' experience - OR
- High school diploma/GED + 8 years' related experience
- Security Clearance: Active TS/SCI
- Certifications:
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation (Intermediate preferred)
- Technical Skills:
- 3+ years working with ServiceNow ITSM modules
- Experience supporting Service Desks (Tier 1-4)
- Understanding of secure environments and deployments across different security domains
- Experience resolving high-priority defects (Pri 1 & 2) and integrating fixes in high-stakes environments
- Familiarity with ServiceNow modules like CMDB, Discovery, ITOM
- Hands-on experience with Flow Designer, Virtual Agent, and Performance Analytics
- Exposure to Agile, Scrum, or SAFe methodologies
- Strong documentation, presentation, and facilitation skills
- Excellent communication and collaboration abilities
- Ability to thrive both independently and in a fast-paced team environment
- Customer-focused mindset with a helpful, friendly approach
- Strong problem-solving skills and proficiency with Microsoft Office
This is a great opportunity for someone who wants to make a meaningful impact on IT service delivery while working in a collaborative, forward-thinking environment. If you're ready to take the lead on driving ITSM improvements with ServiceNow - and you enjoy working at the intersection of people, process, and technology - we'd love to hear from you.
Additional Information
- All your information will be kept confidential according to EEO guidelines.
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $90-95k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.
group id: 91093945
