OCM Manager/Trainer

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a OCM Manager/Trainer to join us.

Duties and Responsibilities:

• Develop and execute Organizational Change Management (OCM) strategies to support CBP's adoption of enterprise-wide IT systems, infrastructure upgrades, and cybersecurity enhancements across mission-critical environments.
• Design and lead training and communication plans tailored for CBP personnel- analysts, engineers, and other staff-ensuring smooth transitions to new technologies, policies, and procedures.
• Apply OCM best practices to evaluate change readiness, assess stakeholder impact, and drive successful adoption of new tools and network modernization efforts.
• Translate technical project outcomes into accessible, CBP-mission-aligned guidance for operational and administrative end users.
• Conduct organizational assessments, workflow evaluations, and stakeholder analysis to identify barriers, streamline business processes, and improve procedural efficiency across CBP components.
• Create and maintain CBP-specific SOPs, training manuals, adoption toolkits, and job aids to ensure compliance, consistency, and sustainment across CBP's IT modernization initiatives.
• Serve as a bridge between CBP program offices and technical implementation teams, aligning field requirements with enterprise engineering deliverables.
• Facilitate change workshops, working groups, and user feedback sessions to support iterative learning and improve adoption effectiveness.
• Support program managers and federal stakeholders in integrating OCM deliverables into project schedules, milestone tracking, and governance reporting.
• Conduct post-implementation impact assessments to measure user adoption, document lessons learned, and enhance continuous improvement in alignment with CBP strategic objectives.
• Operate under general supervision, with the expectation to lead and mentor junior OCM analysts, training coordinators, or contract support staff working within CBP's network and security modernization programs.

Qualifications

Education and Years of Experience:

BS 5-7 Years, MS 3-5, PhD 0-2

Required and Desired Skills/Certifications:

• Excellent written and verbal communication skills
• Experience with change management methodologies
• Familiarity with change management platforms and training logistics
• 5+ years in training or OCM leadership roles

Additional Requirements:

• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• CBP training delivery or transition support a strong plus
• Certified Change Management Professional (CCMP) preferred

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position

Location: Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.