Helpdesk IS/IT Specialist Level 1

Information Systems Solutions (ISS) is looking for a Helpdesk IS/IT Specialist Level 1 to support the JS J7 Joint Training DevSecOps pipeline core infrastructure and data center in Suffolk, VA. The selected candidate will be responsible for supporting the Deputy Directorate, Joint Training (DDJT).

This role is 100% onsite.

Responsibilities:

• Provide expert-level telephone and in-person support to end-users experiencing a range of desktop hardware, software, and virtualization issues.
• Quickly diagnose and resolve complex technical problems within our virtualized environment, utilizing your knowledge of VMWare Horizon Client and other key technologies.
• Deliver outstanding customer service by actively listening to user concerns, asking probing questions to understand their needs, and guiding them through clear and concise solutions.
• Thrive in a fast-paced environment, effectively managing multiple support requests and prioritizing tasks to ensure timely resolution.
• Perform essential server administration tasks, including user account management, password and logon policy implementation, and CAC/PIV accuracy verification.
• Work effectively both independently and as part of a team, demonstrating excellent verbal and written communication skills.
• Demonstrated ability to analyze technical issues, identify root causes, and implement effective solutions.
• Must be able to lift and move equipment weighing up to 80 lbs.

Qualifications:

• Strong working knowledge of:
• Microsoft Office 365 suite
• Microsoft Teams
• Active Directory Domain Services
• ActivClient
• 90-Meter
• Windows 11
• GVS Collaborative Software

Why Work For ISS?

At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

Clearance Level

Secret clearance

Certifications (IAT Level II)

One of the following:

• Security+ CE
• GIAC Security Essentials Certification (GSEC)
• Security Certified Network Professional (SCNP)
• System Security Certified Practitioner (SSCP)
• RHCSA Red Hat Certified System Administrator (preferred)
• RHCDS Red Hat Certified Data Center Specialist (preferred)

And

• Functional area certification (required prior to start date)

Required Skills

• A Bachelor's degree and/or five years of experience in helpdesk.