F-35 Help Desk Specialist | Secret clearance

Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA.

The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Responds to and diagnoses problems through discussion with users.
• Ensures a timely process through which problems are controlled.
• Includes problem recognition, research, isolation, resolution, and follow-up steps.
• Supervises operation of help desk and serves as focal point for customer concerns.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

WHAT YOU'LL NEED TO SUCCEED (Required):

• Security Clearance Level: Active Secret clearance
• Required Experience: 5 years
• Required Technical Skills: Help Desk Tier 1 operations.
• Certification Requirements:
• 8140.03 Work Role: (411) Technical Support Specialist - Basic {CompTIA Security+ CE}
• Industry Cert: Beginner/Novice {AZ-900 - Microsoft Azure Fundamentals}
• Education: AS/AA degree in Computer Science, Information Sciences, or related IT discipline.
• Location: Onsite in Arlington, VA
• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements