Senior AV/VTC Technician

Shift: On-site; requires flexibility based on event needs; one Saturday or Sunday on rotation schedule

Pay: Commensurate with experience

We are looking for a Sr. AV/VTC Technician with a customer forward AV/IT approach to supporting the daily operations of the Conference Center as indicated on Event Orders and requested onsite. This role will support team members in first line AV trouble shooting, take charge of the inventory and security of all equipment and facilities in the conference center, and deliver first-line support for guest computer use and connectivity, staff computer use, connectivity and software applications, and telephony.

Responsibilities:

• Assemble and arrange conference equipment in conference rooms per event order, to include connecting and testing of tables.
• Respond to support requests, (for Sr. Executives as well as for end users as required) systems status, and network connectivity. Describe the typical AV equipment used in Presentation Technology in meeting rooms. Educate customer on Presentation Technology equipment in the use of control systems, networked environments & VTC/ATC.
• Identify any challenged equipment - including tables, chairs, and projectors/AV equipment, etc. - and report to Manager/Supervisor to escalate challenge for repair/replacement/additional assessment
• Respond via radio for AV/IT support calls to conference/meeting rooms currently in use.
• Assist EIT (Lockheed Martin AV/IT) as requested.
• Execute and deliver Auditorium, Atrium or Meeting Room production, Sound, Presentation, Lights, VTC/Zoom, Hybrid, etc.
• Ensure storage areas are clean and well organized.
• Assist in weekly walkthroughs for Maintenance and Inventory.
• Maintain cleanliness of all equipment with daily cleaning of all areas.
• Troubleshoot and provide solutions real-time while customer facing
• Daily monitoring and evaluation of operation readiness of all equipment prior to start of events.
• Move, add and change and operational telephone and VoIP support
• Install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.). Troubleshoot problems with network printing and scanning devices. Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops).
• Repair and replace data connectors on network cables and data drops.
• Assist in the relocation of LM employees on the facility (move PCs and activate data drops in new location). Troubleshoot network issues with PCs and LAN (duplex mismatches, duplicate IPs, corrupt firewall software, proxy configuration issues, etc.)
• Assist with imaging of laptops and PCs for deployment.
• Demonstrates excellent Customer Service including project support as directed by LMC management.
• Setup and configure PCs (creating local accounts and acquire static IPs on non-Lockheed Martin Intranet (LMI) networks).
• LAN/NETWORK connectivity, and basic network connectivity assessment for troubleshooting or setups
• Evaluates and tests software programs to verify functionality according to specifications and standards
• Install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.). Troubleshoot problems with network printing and scanning devices. Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops).
• Repair and replace data connectors on network cables and data drops.
• Assist in the relocation of LM employees on the facility (move PCs and activate data drops in new location). Troubleshoot network issues with PCs and LAN (duplex mismatches, duplicate IPs, corrupt firewall software, proxy configuration issues, etc.)
• Assist with imaging of laptops and PCs for deployment.
• LAN/NETWORK connectivity, and basic network connectivity assessment for troubleshooting or setups
• Evaluates and tests software programs to verify functionality according to specifications and standards
• Report any found issues to the Manager/Supervisor.

Requirements

• 3+ years of experience working as an AV/VTC Technician.
• 3+ years of experience with troubleshooting videoconferencing, audio conferencing, and integrated A/V technologies in a large enterprise. Experience in Conference Center/Corporate environments - set up, AV, Support a plus
• Skilled with IT, telecommunications, A/V, and electrical equipment including related materials and specifications.
• Detailed knowledge of videoconferencing standards and computer software including MS Office and hospitality programs such as Delphi, OPERA, Micros (preferred)
• Functional skills and knowledge of Crestron, BiAmp, Analog Way, Digital Projection, ION, Extron and Shure
• Knowledge of IP wired and wireless networks and the IT industry
• Ability to lift, push and pull 50+ pounds
• Guest relations/hospitality skills
• Excellent written and verbal communication
• Perform at a 4-diamond service level
• The ability to improvise and adapt according to the needs of the business. (Changes on the fly, short term requests, solid decision-making ability to mitigate guest impact)
• Work in high pressure situation, with high profile executives.

Demonstrates professional desktop support history with a variety of platforms / systems / applications and tools. Desktop expertise with all aspects of computer functionality, system operation, and infrastructure including, but not limited to:

Network protocol

Strong ICMS (Install, configuration, move, surplus) and network experience

Basic technical certification, hardware repair, component level knowledge, operating system (Windows, Unix/Linux, Apple) and application knowledge, troubleshooting techniques, physical capabilities to include lifting up to 50 lbs.

Auditorium Specific Skills Needed

Event Production/Direction/Planning/Execution

Video Presentation Board (Analog Way, image processing and blending technologies)

Lighting Board Operation (Ion)

Audio Board Operation (Soundcraft)

Equal Employment Opportunity (EEO) Statement

Ryan Consulting Group, Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and termination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Ryan Consulting Group, Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process, please contact humanresources@consultrcg.com.

Drug-Free Workplace Statement

Ryan Consulting Group, Inc. is committed to maintaining a drug-free workplace, in compliance with the Drug-Free Workplace Act of 1988, which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety, health, and productivity of our workforce, and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.

Pay Transparency Statement

Ryan Consulting Group, Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.

We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.