Today
Secret
Unspecified
Unspecified
Huntsville, AL (On-Site/Office)
Description
SAIC has an opening for a Junior Technical Service Associate to support the IBCS Program. This position will sit in Huntsville, Alabama on a hybrid schedule.
JOB DUTIES/RESPONSIBILITIES:
Qualifications
EDUCATION AND EXPERIENCE:
REQUIRES QUALIFICATIONS:
CLEARANCE:
DESIRED QUALIFICATIONS:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC has an opening for a Junior Technical Service Associate to support the IBCS Program. This position will sit in Huntsville, Alabama on a hybrid schedule.
JOB DUTIES/RESPONSIBILITIES:
- Technical Services Associate will provide Tier I/ Tier 2 technical support to remote customers in CONUS and OCONUS locations. Using training provided by the IBCS and OEM Training teams, documents provided to capture common failures and solutions
- Candidate will open and maintain Trouble Tickets and Work Orders, reaching out for additional team member support as needed
- These will include, but are not limited to: account administration, distribution of software and documentation, system and network status, problem management and root cause analysis processes
- Candidate will document problem and troubleshooting efforts, while maintaining trouble tickets and work orders
- They will also escalate unsolved Work Orders to higher tier support, as needed, and report recurring problems to management
- Current shifts include M-F 8 hours a day (during training), covering shifts when someone is sick or on leave. Once fully trained: will work a hybrid shift. On-Call shifts rotation for hours outside of the standard Work Week
- Ability to work Shift work if the schedule changes to 24/7 behind the desk
Qualifications
EDUCATION AND EXPERIENCE:
- Bachelor's degree and zero (0) years' experience; Additional four (4) years' experience/Military service accepted in lieu of degree
REQUIRES QUALIFICATIONS:
- Comprehensive knowledge in Administrator access with computers and a solid understanding of software fundamentals
- Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports
- Experience in troubleshooting/repair within computer and networking support, IT concepts and software applications
- Ability to learn complex system communications between Server/Operator Station (C2) and Military Sensor/Weapon Systems
- Ability to think logically and act decisively in critical situations
CLEARANCE:
- Candidate must hold and be able to maintain an active Secret Clearance
DESIRED QUALIFICATIONS:
- Military Program experience
- Field Service Representative experience
- IBCS Experience
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
group id: 10111346
