Customer Operations Specialist

NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in the defense and civilian agencies to identify new technologies.

The Opportunity:

In this role, you will serve as the primary point of contact for visitors, customers, and guests, managing visit requests and ensuring a high level of customer service. You will assist with coordinating NTS events, communicating details to team members, and ensuring customer satisfaction throughout the process.

Key Responsibilities:

• Greet visitors, customers, guests & process incoming and outgoing visitor requests
• Respond promptly to customer Requests for Information (RFIs), anticipate customer needs, and provide a high level of customer service throughout customer engagements
• Assist with the management of a master calendar of NTS events and disseminate information to team members and customers. Act as the back-up to the Mission Support Coordinator in their absence in all areas of duties and responsibilities
• Gather requirements from internal and external customers throughout the planning process; subsequently execute and manage requirements during the time of the event and conduct follow-ups to gauge customer satisfaction
• Maintain master roster of incoming visit requests
• Monitor cameras, access control and alarm systems to ensure compliance and safety
• Execute security policies and procedures according to guiding policies
• Assist with the receipt and shipments of materials in support of customer requirements
• Review shipping notices, bills of lading, purchase orders, shipments, communication with internal and external customers
• Liaise with customers, freight carriers, suppliers, retailers, customers, and management
• Open & close facilities on a rotating basis
• Report to the office outside of regular business hours to include evening, nights, holidays and weekends, as needed