Hardware Asset Configuration Manager

Description

We are seeking a Hardware Asset Configuration Manager to support our NORAD-NORTHCOM (N&NC) IT Enterprise Services (NITES) Program. Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the command's enterprise Information Technology (IT) services. The Hardware Asset Configuration Manager will support a program that provides sustainment, maintenance, Problem and Change management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.

Key Responsibilities:

• Independently Manage Hardware Assets: Operate as the sole point of contact (POC) for hardware asset configuration management with minimal oversight. Handle all activities related to current and new hardware assets requested to be added to the Configuration Management Database (CMDB).
• Maintain Hardware Catalog Accuracy: Develop, maintain, and ensure the accuracy of the hardware catalog in relation to the master hardware inventory. This inventory should reflect all hardware currently in use on the N&NC networks.
• Track and Manage Hardware Licensing and Warranty: Monitor hardware licensing and warranty to prevent over-utilization of controlled hardware products. Provide documentation for metadata to hardware and licensing/warranty requirements and update status on current license/warranty accounts.
• Analyze Enterprise Architecture: Evaluate existing Enterprise Architecture products to develop, update, and maintain baseline configuration management artifacts and metadata for systems supporting N&NC mission sets and critical processes.
• Manage Hardware Lifecycle: Oversee the hardware lifecycle to ensure concurrent hardware versioning to reduce vulnerabilities on the network and promote cybersecurity standards.
• Oversee Hardware SACM Processes: Ensure that hardware components (Configuration Items) forming delivered services are identified, baselined, and maintained on both the operational network and in the hardware catalog. Ensure service release into controlled environments and operational use are based on formal approval, and maintain accurate configuration information on historical, planned, and current hardware for all systems and services used by the Government customer.
• Brief Hardware Changes: Present hardware changes at the Configuration Advisory Board (CAB) meetings attended by the Government Customer to receive approvals for changes.
• Research and Procure Hardware: Research hardware to create Bill of Materials for the acquisitions team. Produce Bill of Materials for Government Furnished Equipment (GFE) purchases, research and determine appropriate hardware to maintain functionality after items have gone end of life/sale, and research hardware to verify suitability for network inclusion and addition into CMDB. Provide technical evaluation of vendor quotes for accuracy prior to contract awards.
• Create and Maintain Reports: Generate and maintain Monthly Definitive Media Library Reports and Semi-Annual Microsoft True-Up Reports. Maintain hardware assets and license documentation in at least two definitive media libraries (DMLs). Draft deliverables in accordance with contract requirements such as lifecycle technical refresh plans or other required documents.
• Engage with Stakeholders: Work directly with Government customers, internal customers, team members (other functional areas), and management to update, maintain, and edit the Approved Hardware Catalog. Conduct cost-benefit analysis research to provide best-fit hardware solutions for customer requests, and understand the issues, develop solutions, and determine appropriate hardware to fulfill service requests, break-fix requests, hardware requests, and ongoing technical issues resolution efforts.
• Support Software Asset Configuration Management: As an alternate, support software asset configuration management by updating and maintaining the approved Software (SW) catalog and relevant SACM SW processes/procedures/duties/responsibilities.
• Collaboration with Change Management: Work closely with change management and may act as alternate change manager in absence of the primary.

Qualifications

Qualifications:

• Educational and Experience Requirements: Bachelor's with 2+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree.
• Security Clearance: Currently possess an active Secret security clearance with the ability to obtain Top Secret/SCI clearance.
• Certifications: CompTIA Security+ ce certification.
• Technical Skills: Experience using MS Visio, MS Excel, and Government ticketing systems.
• Strong background in Configuration Management.

Preferred Qualifications:

• Educational Background: Bachelor's degree in an associated field.
• Skills: Excellent project, technical, interpersonal, presentation, and problem management skills.
• Communication: Ability to communicate detailed technical information orally and in writing without oversight.
• Familiarization: Knowledge of NORAD/USNORTHCOM missions and DOD regulations and directives.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.