Today
Dept of Homeland Security
Unspecified
Unspecified
IT - Hardware
South Burlington, VT (On-Site/Office)
ManTech seeks a motivated, career and customer-oriented Network Team Lead to join our team in Burlington, VT.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests
- Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix
- Inform customers of their incident's status at agreed intervals and continuously update incidents as needed
- Notify stakeholders of high impact/priority failures using the appropriate escalation procedures
- Provide senior level technical direction and engineering knowledge for all Tier I support activities
- Lead, manage and mentor all Tier I staff. Provide, maintain, and continuously improve Tier 1 processes and SOPs
- Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more
Minimum Qualifications:
- Active CCIE Certification obtained within the past 3 years.
- DoD 8570 IAT Level II or similar certification
- A bachelor's degree in a technical field of study
- A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment
- A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment
Preferred Qualifications:
- AWS or Azure certifications
- ITIL v4 certification
Clearance Requirements:
- Must be a U.S. citizen with the eligibility to obtain and maintain a DHS EOD suitability
Physical Requirements:
- Must be able to be in a stationary position more than 50% of the time
- Must be able to communicate, converse, and exchange information with peers and senior personnel
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
group id: RTX14564a
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