Unified Communications Operations Specialist

Deliver solutions to complex problems as a Operations Specialist at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in unified communication engineering, you'll make the end user's experience your priority and we'll make your career growth ours.

At GDIT, people are our differentiator. As a member of our team you will help ensure today is safe and tomorrow is smarter. Our work depends on a Operations Specialist joining our team to provide state-of-the-art Information Technology (IT) engineering and management leadership to enable our customer to increase mission success and enhance mission capabilities in the critical areas of national security, law enforcement, intelligence, counterintelligence, and counterterrorism.

HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT:

• Manage a small team in a service desk environment
• Create and produce ticketing system reports and metrics reports
• Create and maintain new Service Level Agreements
• Identify gaps in workflow processes and present solutions
• Analyze customer service requests and provide prompt resolutions
• Prepare and submit status and ad hoc reports to management
• Utilize trouble ticketing software
• Communicate effectively with customers and team members
• Provide technical guidance for planning, directing, and monitoring information systems operations

WHAT YOU'LL NEED TO SUCCEED:

EDUCATION: Bachelor of Science in engineering, computer science, or other equivalent technical discipline (may substitute with commensurate work experience).

REQUIRED EXPERIENCE: 5+ years of related experience

REQUIRED TECHNICAL SKILLS: JIRA, Service manager, Microsoft TAC, Avaya BCM, Avaya IP Office

CLEARANCE: TOP SECRET

LOCATION: Washington, DC

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Rest and recharge with paid vacation and holidays

Work Requirements