FTI Operations Maintenance Coordinator (US Citizen) - Melbourne,

We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you'll find the standard job description for this opportunity.

Must Haves:

• Previous call center experience.
• Prior experience required in maintaining high service levels in a demanding customer support services environment.
• Project management experience
• Ability to work flexible shifts or schedules

Job Description:

• Provide change management coordination and scheduling support for large private communications network.
• Serves as the focal point for all planned maintenance activities.
• Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.
• Position requires strong attention to detail and adherence to policies and procedures.
• Interacts directly with internal and external customers to schedule planned maintenance events.
• Utilize complex tools and reports to accurately assess service impacts for planned maintenance events

Basic Qualifications:

• High school degree plus 4 years related experience required; prefer two-year degree in computer-related field or equivalent.
• Experience with Network Management Systems and tools.
• Experience with SQL data base and MS Excel

Please see our website for more job openings: https://altimetersolutions.com/altimeter-solutions-job-board/