Jul 24
Secret
Mid Level Career (5+ yrs experience)
$70,000 - $80,000
No Traveling
IT - Support
Pentagon, DC (On-Site/Office)
ASD is seeking a Mid-Level VIP Systems Support Analyst to provide direct customer support to Comptroller OUSD(C) VIP users. The VIP Systems Support Analyst will have extensive experience in delivering face-to-face VIP Helpdesk end-user technical support for desktop/laptop computers, as well as mobile devices, and will have experience in a DISA or equivalent environment. This position is full-time ONSITE at the Pentagon, Monday through Friday, with a start time of 7:30 am. After-hours or weekend support may be required as needed.
The ideal candidate must be proficient with MS Windows with a minimum of 4 years’ experience administering, have an in-depth understanding of modern Microsoft Active Directory (AD) infrastructure, a full understanding of Microsoft Windows 365 and Microsoft Suite, experience in TCP/IP and VMware Virtualization technologies, and experience in DoD practices.
Responsibilities include the following tasks:
* Provide face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices.
* Provide technical support on Microsoft operating systems and network services.
* Configure Microsoft Office user settings as required.
* Oversee JSP Add, Move, and Change VIP requests.
* Acting as a liaison between OUSD(C) users and JSP VIP support
* Assist in installing and configuring software, tracking, diagnosing, and coordinating help desk support for OUSD(C) VIP user technical problems.
* Perform travel support aboard aircraft for equipment setup.
* Support the enterprise infrastructure to provide desktop and VTC support.
* Provide MS Windows architecture engineering services (i.e., Active Directory, Group Policy Objects (GPO), hardware configuration, management, and maintenance).
* Ensure availability and functionality of the Comptroller's mission-critical application.
* Support the requisition and issuance of SIPR Tokens under JSP Registration Authority (RA) guidelines.
* Establish and maintain a process to manage unclassified and classified Enterprise and Comptroller-specific mission application accounts.
* Organize, set up, and support video teleconferencing (VTC)
Qualifications:
Education/Experience – Bachelor’s degree in a relevant field or equivalent work experience
Experience working in the DISA J6 or equivalent Help Desk/Service Desk support environment and supporting VIP customers.
4+ years of user support experience
Direct functional support experience providing desktop support to government users and DoD applications and systems.
Experience with Microsoft Operating Systems and Office Suite/Office 365 implementation and support
Experience in video teleconferencing (VTC) technologies.
Working knowledge of Microsoft Windows Active Directory (AD) infrastructure
Special Skills Needed (if applicable):
Certifications – A Security+ CE certification is required; an MCP or MCSE is preferred.
Security Clearance – Minimum Active DoD Secret required.
The ideal candidate must be proficient with MS Windows with a minimum of 4 years’ experience administering, have an in-depth understanding of modern Microsoft Active Directory (AD) infrastructure, a full understanding of Microsoft Windows 365 and Microsoft Suite, experience in TCP/IP and VMware Virtualization technologies, and experience in DoD practices.
Responsibilities include the following tasks:
* Provide face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices.
* Provide technical support on Microsoft operating systems and network services.
* Configure Microsoft Office user settings as required.
* Oversee JSP Add, Move, and Change VIP requests.
* Acting as a liaison between OUSD(C) users and JSP VIP support
* Assist in installing and configuring software, tracking, diagnosing, and coordinating help desk support for OUSD(C) VIP user technical problems.
* Perform travel support aboard aircraft for equipment setup.
* Support the enterprise infrastructure to provide desktop and VTC support.
* Provide MS Windows architecture engineering services (i.e., Active Directory, Group Policy Objects (GPO), hardware configuration, management, and maintenance).
* Ensure availability and functionality of the Comptroller's mission-critical application.
* Support the requisition and issuance of SIPR Tokens under JSP Registration Authority (RA) guidelines.
* Establish and maintain a process to manage unclassified and classified Enterprise and Comptroller-specific mission application accounts.
* Organize, set up, and support video teleconferencing (VTC)
Qualifications:
Education/Experience – Bachelor’s degree in a relevant field or equivalent work experience
Experience working in the DISA J6 or equivalent Help Desk/Service Desk support environment and supporting VIP customers.
4+ years of user support experience
Direct functional support experience providing desktop support to government users and DoD applications and systems.
Experience with Microsoft Operating Systems and Office Suite/Office 365 implementation and support
Experience in video teleconferencing (VTC) technologies.
Working knowledge of Microsoft Windows Active Directory (AD) infrastructure
Special Skills Needed (if applicable):
Certifications – A Security+ CE certification is required; an MCP or MCSE is preferred.
Security Clearance – Minimum Active DoD Secret required.
group id: 10118147
