SCITLS Quality Assurance & SLA Lead

Seize your opportunity to make a personal impact as a Quality Assurance & SLA Lead supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a Quality Assurance & SLA Lead supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

HOW A Quality Assurance & SLA Lead WILL MAKE AN IMPACT

• Manages and leads team of auditors to provide QA support.
• Leads quality control and management efforts developing and applying quality standards and has independent, direct reporting to corporate GDIT to ensure objective auditing and reporting.
• Documents service challenges or outages, directs requests for corrective actions to appropriate points of contact, and logs relevant activity.
• Conducts weekly meetings with operational oversight staff to capture trends and lessons learned and ensures broader program awareness.
• Participates in weekly update briefings to ensure operational awareness.
• Maintains and updates program Quality Control Plan (QCP) and uses the Quality Assurance Checklist.
• Coordinates with vendors for scheduled audits/vulnerability assessment activities.
• Participates in vulnerability management meetings.
• Ensures appropriate knowledge management practices across the enterprise.
• Manages, monitors, measures, and reports SLA and KPI performance with automated performance reporting and deliver reports.
• Executes performance reviews at the request of the Government.
• Develops OLAs with AF or AF-managed third parties.

WHAT YOU'LL NEED TO SUCCEED:

• Education: BA/BS or equivalent
• Required Experience: 5+ years of experience
• Security Clearance Level: Top Secret with SCI eligibility
• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#SCITLS

Work Requirements