Process Improvement Analyst (Active Secret Clearance)

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.

Responsibilities:

We are seeking a Process Improvement & Data Analyst to support a federal client in evaluating and improving operational processes-especially those that are currently manual but may be automated in the future. The ideal candidate brings a combination of technical skills, process improvement experience, and the ability to work independently and proactively in a client-facing environment.

This position will involve working with new client teams unfamiliar with process improvement, requiring the ability to translate requirements, manage tasks with limited oversight, and drive measurable progress.

Core Responsibilities:

• Schedule and facilitate stakeholder meetings to gather process information and document current-state workflows.
• Develop process maps (Visio required) and identify improvement opportunities across functional teams.
• Present findings and support implementation of approved recommendations.
• Support performance evaluation activities, including development of evaluation criteria, standardized reporting tools, and a Governance Plan.
• Interpret business and data requirements independently and propose logical next steps.
• Collaborate with other workstreams (e.g., data analytics, performance reviews) to align improvement strategies.
• Contribute to data analysis and visualization efforts, with opportunities to build dashboards, automate workflows, and support evidence-based decision-making.

Required Skills:

• Active Secret federal security clearance
• Bachelor's degree
• 3+ years of relevant experience in process improvement, consulting, or data analysis
• Experience facilitating meetings, gathering business requirements, and working directly with stakeholders
• Strong proficiency in Excel for data analysis and reporting
• Hands-on experience with Visio or other process mapping tools

Preferred Skills:

• Experience with data analysis and programming tools such as R or Python
• Exposure to data visualization tools (e.g., Tableau, Power BI)
• Familiarity with process automation technologies (e.g., Power Automate, ServiceNow, Power Apps)
• Experience in federal consulting or public sector projects
• Ability to interpret requirements, work independently, and manage competing priorities effectively

Professional Attributes:

• Excellent verbal and written communication skills, with the ability to explain complex concepts to non-technical stakeholders
• Strong problem-solving, organizational, and time management skills
• Collaborative team player who thrives in fast-paced, evolving environments
• Demonstrated professionalism, discretion, and sound judgment in client interactions

#WHYPBG

We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote team work and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.

Benefits:

• 401K Retirement Plan
• Medical Plan options with significant financial investments from PBG
• Prescription benefit plan
• Dental and Vision coverage
• Employee Assistance Program
• Short term / Long-term disability
• Supplemental group life and AD&D options
• Yearly Bonuses
• Generous Paid Time Off / Paid Holidays
• Career/Professional Development Program
• Spot Bonus Program

Equal Employment Opportunity Statement:

PBG is an equal opportunity employer and makes all employment decisions based on job-related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non-discrimination in employment in every location in which the company operates

Disclaimer:

This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.