SCITLS ITSM Process Lead

Seize your opportunity to make a personal impact as an ITSM Process Lead supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As an ITSM Process Lead supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

HOW ITSM PROCESS LEAD WILL MAKE AN IMPACT

• Establishes and oversees governance frameworks, to include ITSM4Gov tailored to SCITLS, working with the government, processes, and controls to ensure program operates effectively and aligns with strategic objectives.
• Ensures compliance, accountability, and performance measurement across all program areas.
• Works closely with program leadership, stakeholders, and compliance teams, providing structure and guidance through the continuous refinement and maturing of ITSM4Gov cross-functional management processes needed to deliver consistent, high-quality outcomes aligned with DoD and SCITLS requirements and to ensure swift resolution of outages and efficient and effective daily operations.

WHAT YOU'LL NEED TO SUCCEED:

• Education: BA/BS or equivalent
• Required Experience: 8+ years of experience
• Security Clearance Level: Top Secret with SCI eligibility
• Required certification: Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months
• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#SCITLS

Work Requirements