Today
Top Secret/SCI
Unspecified
Unspecified
Washington, DC (On-Site/Office)
Tyto Athene is searching for a Unified Communications (UC) Specialist to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise- Unified Communications solution across all CONUS location. This position handles the planning, deployment, configuration, maintenance, and troubleshooting of the Microsoft Teams Phone System, ensuring seamless communication and collaboration.
Responsibilities:
* Plan and installation of Microsoft Teams Phone (MSTP) solutions.
* Assist with coordinating project team members and developing schedules and individual responsibilities
* Assisting with risk assessments for projects
* Create/update the documentation about the implementation and configuration
* Setting up and managing call queues, auto attendants, and other telephony features
* Configuring and managing Teams Phone for different devices, including desktop phones, mobile apps, and meeting room devices.
* Diagnosing and resolving issues related to Teams Phone, including call quality problems, call routing issues, and device connectivity problems.
* Providing technical support to end-users and IT staff on Teams Phone usage and troubleshooting.
* Other Duties as Assigned
Required:
* Strong understanding of Microsoft Teams Phone System, including Direct Routing, PSTN connectivity, and call queues.
* Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
* Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
* Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
* Architecture and technical support documentation skills
* Good communication skills
* BS or equivalent experience with telecommunications services.
* At least (3) years of experience on VOIP projects.
* Must be able to work in cramped spaces.
* Must be willing to work at customer site in Washington DC.
* Must be willing to travel to CONUS locations at one to two weeks a month.
Clearance:
* Top Secret with SCI Eligibility
Location:
* Onsite daily in Washington, DC
Compensation:
* Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
* Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Responsibilities:
* Plan and installation of Microsoft Teams Phone (MSTP) solutions.
* Assist with coordinating project team members and developing schedules and individual responsibilities
* Assisting with risk assessments for projects
* Create/update the documentation about the implementation and configuration
* Setting up and managing call queues, auto attendants, and other telephony features
* Configuring and managing Teams Phone for different devices, including desktop phones, mobile apps, and meeting room devices.
* Diagnosing and resolving issues related to Teams Phone, including call quality problems, call routing issues, and device connectivity problems.
* Providing technical support to end-users and IT staff on Teams Phone usage and troubleshooting.
* Other Duties as Assigned
Required:
* Strong understanding of Microsoft Teams Phone System, including Direct Routing, PSTN connectivity, and call queues.
* Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
* Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
* Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
* Architecture and technical support documentation skills
* Good communication skills
* BS or equivalent experience with telecommunications services.
* At least (3) years of experience on VOIP projects.
* Must be able to work in cramped spaces.
* Must be willing to work at customer site in Washington DC.
* Must be willing to travel to CONUS locations at one to two weeks a month.
Clearance:
* Top Secret with SCI Eligibility
Location:
* Onsite daily in Washington, DC
Compensation:
* Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
* Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
group id: 91085617
