Today
Top Secret/SCI
Unspecified
Unspecified
IT - Support
San Antonio, TX (On-Site/Office)
ManTech seeks a motivated, career and customer-oriented Operations Center Support Technician to join our team in San Antonio, Texas. This is a 24x7 watch-floor position with rotating shifts that can vary between 10-12 hours. Ability to support rotational schedule to include day, mid and night shifts is a requirement.
Responsibilities include, but are not limited to:
Basic Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
6.26.BP.SH.AB.AL.23
Responsibilities include, but are not limited to:
- Review, assign, reconcile and support the transfer of data throughout their lifecycle.
- Provide technical assistance and telephonic support for monitoring to Intel Customers.
- Help provide support for Workflow Management services
- Communicates with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Follows up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows
Basic Qualifications:
- Bachelor's degree in a technical discipline from an accredited college or university. Five (5) years of additional related experience may be substituted for a degree.
- 2-5 years of IT experience.
- Ability to support rotating work schedule as necessary for 24x7 operational support.
Preferred Qualifications:
- 5-10 years' of related experience.
- IAT Level II certification.
Clearance Requirements:
- Must have a current/active Top Secret/SCI with Polygraph
Physical Requirements:
- The person in this position must be able to remain in a stationary position 50% of the time.
- Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication.
6.26.BP.SH.AB.AL.23
group id: RTX14564a
ManTech Corporate Capabilities
