Training and Operations Manager

• Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.
• Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations.
• Participates in the development of new training to address adjusted service requirements.
• Maintains confidentiality, and prevention of disclosure of classified information.
• Evaluates service quality and identifies areas for remedial or additional training.
• Serves as the Account Manager in the absence of the incumbent.
• Meets regularly with Customer leadership representatives for programmatic reviews.
• Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.
• Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.

Job Requirements

• US Citizenship.
• Minimum of 18 years of age.
• High School Diploma or GED.
• Impeccable customer service skills.
• Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied.
• Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Active and Current Top-Secret Clearance with Polygraph.

Travel

10 - 20%

EEOC

Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet - https://www.dol.gov/agencies/ofccp/posters