Job Details

Sharepoint Administrator/Knowledge Management & IT Assistant


Forfeiture Support Associates, Llc


Washington, DC 20001

FSA, a rapidly growing professional services company delivering highly qualified personnel in support of the government's mission, has a vacancy for a Knowledge Management & IT Assistant.  This position will support the Department of Homeland Security's Office of General Counsel.  This is an exciting opportunity to support the Office of General Counsel with their SharePoint and Office 365 implementations, and to get involved in a new e-Discovery implementation.

The Knowledge Management & IT Assistant shall provide knowledge management support services with duties that includes designing, constructing and maintaining in-house databases of relevant material, or helping others to design, research data retrieval, storage, and analysis techniques and tools to support primary and secondary research activities
 Duties include, but are not limited to:
  • Work with relevant tools such as Microsoft SharePoint 2010, 2013, 2016, Online for Office 365, SharePoint Designer, Microsoft CRM (Customer Relationship Management software), E-Discovery system, Windows operating systems 8 & 10 Microsoft Office
  • Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices
  • Analyze the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits
  • Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices
  • Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools
  • Encourage the staff and workers to share knowledge effectively and efficiently
  • Promote knowledge sharing through the organization's operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems
  • Promote collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners
  • Provide support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting
  • Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing
  • Disseminate information about the organization's knowledge sharing program to internal audiences, including organizing knowledge sharing events, maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions

Knowledge Management & IT Assistant must meet the following qualifications:
  • 3 years of working in SharePoint 2010
  • Experience using Microsoft Office Suite
  • Typing speed of 40 words per minute
  • High School diploma or equivalent required.
  • Ability to obtain and maintain a Public Trust Security Access
This position requires U.S. Citizenship and a 7 (or 10) year minimum background investigation.

EEO Statement
Forfeiture Support Associates (FSA) LLC is proud to be an Affirmative Action/ Equal Opportunity Employer. We recruit, employ, train, compensate, and promote qualified persons in all job titles without regard to age, ancestry, color, gender, HIV status, marital status, medical condition, national origin, physical or mental disability, race, religion, sex, sexual orientation (including gender expression and identity) veteran status, family leave status, and any protected group status as defined by applicable law.
Post Date:
Minimum Clearance:
Dept of Homeland Security
Job Category:
Business - Support
Unspecified annual salary
Unspecified hourly wage
Group ID: