Under minimal direction and guidance from an IT or other senior Manager, functions as the senior lead in supporting systems administration for the UASOCS program. Analyzes system logs and identifies potential issues with computer systems. Applies operating system updates, patches, and configuration changes. Installs and configures new hardware and software. Performs routine audits of systems and software. Adds, removes, or updates user account information, resets passwords, etc. May also be assigned as the Operations Manager to provide technical and organizational leadership for up to 25 employees functioning in a Help Desk environment.
Essential duties include:
Serves as the technical expert for configuration, maintenance, troubleshooting, repair and analysis of UASOCS data processing equipment.
Plans and performs basic configuration, monitoring, troubleshooting, analysis and repair of databases, switches, networks, video systems, and long-haul communications interfaces.
Plans and performs help desk, system/network administration, and staff scheduling.
Prioritizes work center organization, equipment, and processes based on performance requirements and mission needs.
Reviews problem reports, assists with root cause analysis, and implements configuration and process changes.
Provides technical and supervisory support to UASOCS systems upgrades and configuration changes.
Assists in implementing software and firmware/hardware updates. Leads complex troubleshooting efforts.
Maintains knowledge of operations procedures and supporting documentation, and leads their development.
Ensures technical support is available for system administrators and maintainers in execution of administration and maintenance tasks.
Uses IT service management system and ensures Information Assurance requirements are met.
Provides client System Administrator (CSA) duties for specific mission systems that require specialized support.
Ensures Information Assurance requirements are met.
Ensures training and mentoring programs and practices are in place.
Performs other duties and tasks as required.
Minimum Position Knowledge, Skills, and Abilities Required:
Associates Degree (Bachelors preferred) in a technical or business field augmented by ongoing academic/technical training and/or certification programs specific to the work unit hardware/software tools. Possess 7 years’ experience, that includes 1 year basic network and database administration and 2 years in leadership roles in a DoD operational C4ISR program. Possess 5 years of Active Directory network experience. Possess Comp TIA Security+ Certification. Trained in information assurance to DoD 8570.01-M IAT Level II. Certified as a Microsoft Certified Solution Associate (any discipline) or equivalent. Knowledge and hands-on experience administering Windows XP, Vista, and 7 workstations as well as Server 2003 and/or 2008. Operational experience with unmanned air vehicles and Help Desk is preferred.
Must possess and maintain a Secret DoD security clearance and possess a current state issued driver’s license.
Work Environment, Physical Demands, and Mental Demands:
Individual will perform most of his/her functions within a Network Administration Office where systems are located. Individual will be required to access all network workstations for software and configuration upgrades, troubleshooting, repair, and modifications. Normal office conditions exist the majority of time; however, the position requires walking, bending, stooping, lifting up to 40 pounds, and minimal climbing to retrieve supplies. Work is occasionally performed in proximity to electrical circuits of varying voltages.
Bachelors preferred in a technical or business field
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.
At AECOM, employee's safety and security are our top Safeguarding core value. All employees are expected to set the highest level of safety expectation in their work, display the highest level of safe behavior, and actively participate in AECOM's Safety For Life Program. SH&E is a part of our company culture and participation is required for all employees.
NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.
Job Category Information Technology
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 178219BR
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.