The Site Supervisor manages the daily operations and serves as the primary point of contact at an assigned office, which may include multiple locations. Has extensive experience in all aspects of monitoring, transcription, translation and quality control as they relate to the operations of a Title III center. Has overall responsibility for scheduling personnel, delivering projects timely, implementing the companyâs quality control plan, adhering to customer requirements, responding to employee questions/concerns, maintaining time keeping records, and ensuring fiscal accountability for work performed during the life of the contract. Will travel to offices that fall within their area of responsibility to stand-up a new office or project, do spot check/inspections and meet with employees and customer.
Essential Functions & Responsibilities:
Manages all aspects of translation services provided for their assigned Office(s) and serves as the primary point of contact for the customer at the Field Division level as well as the corporate office.
Manages a team that consists of Supervisors, Shift Supervisors, Team Leaders, Quality Control Specialists, Lead Linguists, and Linguists. The Team may be located at various offices within their area of responsibility.
Works with assigned Recruiter to provide recruiting goals per office; language needs; conducts interviews, selects candidates and assist with onboarding.
Ensures appropriate training of new and existing personnel; prepares and conducts employee evaluations; coaching and writing warnings; recommending salary actions; approving time records.
Schedules personnel and ensures adequate coverage to meet customer needs.
Identifies Team Leader, Quality Control Specialist and Lead Linguists to support local and TDY assignments.
Travels to resident and local offices within their area of responsibility to start-up projects.
Works closely with immediate Supervisor and or other Supervisors to coordinate receiving additional work from other offices.
Implements the companyâs quality control and operating procedures at all locations covered under their assigned Field Division, which includes: monitoring the work output level of translations produced by each team at each site; ensuring appropriate training for new and incumbent personnel; ensuring technical contract compliance; producing weekly reports; tracking task orders; and maintaining records of work productivity.
Tracks labor hours, ensures employees sign in to the appropriate task order, signs off on TS.
Implements the companyâs policies and procedures and ensure that changes in these policies are communicated to the team.
Has overall responsibility for delivering projects accurately and timely per customer requirements.
Knowledge, Skills, Abilities, and Qualifications:
Bachelorâs degree (or equivalent work experience) and 5 years as a Linguist with extensive Title III experience, advanced linguistic knowledge, diverse background, and expertise required to quality control the entire spectrum of Title III Linguist tasks.
Requires advanced knowledge and diverse background/expertise to manage quality control of entire spectrum of Title III Linguist tasks.
Must be able to read and write both in English and Spanish.
Must be able to obtain a law enforcement sensitive background check and possess credit in good standing.
Must be able to receive a 3+ (in accordance with the DLPT) from a third party language testing center, if required by contract
Requires a minimum of 2-4 yearsâ previous management or team leader experience.
Strong attention to detail and able to manage multiple projects at once.
Must possess extensive computer skills in an MS Office/ Deltek environment, including Microsoft Word and Excel; must be able to type 45-50 words per minute. Operates specialized translation equipment.
Demonstrates excellent verbal and written skills in the English language, including correct and accurate grammar, punctuation, and spelling.
Requires solid knowledge and understanding of contracts management, profit margins, time management and organizational skills as well as be knowledgeable on human resources policies and employment laws.
Requires strong communication and interpersonal skills to effectively interact with different departments within the company and the clients.
Must possess the ability to convey and teach processes and procedures to newly hired employees on how to properly monitor, transcribe and translate information acquired from wire intercepts.
Requires an in-depth knowledgeable of idioms, colloquialisms, slang expressions. Must have a sophisticated understanding of the cultural, social and political environment in which the language is used. Must possess excellent intellectual, depth, agility, and creativity.
Must be a self-starter who identifies resolves and reports issues in timely and effective manner.
Ability to translate/transcribe 18-22 minutes of recorded conversation in an 8/hour day when performing Linguist duties.
Committed to providing outstanding customer service to the client.
Requires the ability to prioritize, have effective time management skills, meet stringent deadlines, balance multiple tasks and work in a team environment.
May require additional training courses for promotion consideration to other positions.
Applicants selected may be subjected to a Government background investigation and may be required to meet the following conditions of employment:
A Favorable credit check for all cleared positions
Must be a U.S. Citizen
Successfully passing a background investigation
MVM offers a competitive benefits package, and fosters a highly skilled, energized and empowered workforce.
Due to the high volume of applications received, the Recruiting Department will contact you directly, should you be selected to advance in our recruitment process.
For more information about the company please visit our website at www.mvminc.com
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.