Summary: The General Clerk III is responsible for providing general clerical and customer service for issuance of Common Access Cards (CAC) to eligible personnel, secretarial, travel claim liquidation processing, and transportation programmatic support to Personnel Support Detachments in Japan.
Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
Receive passenger reservation requests (PRR)/travel requests and review all submitted travel request documents for accuracy and completeness.
Verify the identity of CAC recipients and add, update, retrieve, display, transmit and store data on DoD sponsored individuals in the database after verifying the official documentation.
Provide after-hours support to accommodate surges in CAC issuance requests.
Provide basic secretarial support including typing, filing, reproducing and disseminating correspondence according to local office procedures.
Receive incoming travel claims and review original orders and modifications of orders for signatures and correct line of accounting data, ensure forms have proper signatures and are completed correctly,
Provide courteous customer service and guidance to travelers. Advise customers on topics such as baggage allowances and restrictions, special regulations, shipment of pets, etc.
Ensure all records are accurately entered and maintained IAW office procedures, all privacy act data and other official-use information are protected from unauthorized disclosure at all times.
Non-Essential Duties: Other duties as assigned.
Supervisory Responsibilities: None
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
High School Diploma/GED required and 3 years of relevant work experience.
Knowledge, Skills and Abilities:
Working knowledge of Microsoft Office Suite, i.e. Word, Excel, Power Point.
The ability to communicate effectively orally and in writing, to interact with others and to explain complex actions in regard to a military member’s entitlements, allowances, or collections.
Working knowledge of commonly used military terminology used within office settings to prepare material correctly. Contractor shall make appropriate use of grammar, spelling, capitalization, and punctuation in all office correspondences and work products.
Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems to perform a substantial range of office automation support.
Able to communicate effectively in both orally and in writing.
Human Resource (HR) background in any of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation. Substitutions for HR background can be from similar experience gained in any of the private sector or other Federal Agency.
Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.