Application Systems Help Desk Specialist ManTech's Mission Solutions and Services (MSS) group is seeking a skilled Help Desk Support Specialist for its Mayport, FL location. The individual will be supporting a suite of NAVSEA applications. The candidate will provide Help Desk related tasks such as the following: • Respond to help desk requests from the user community supporting three Navy computer systems. • Develop Standard Operating Procedures (SOPs) for the help desk and follow those SOPs. • Use Remedy and its ticketing process / status. Interact with Navy311 personnel as required. Experience with Remedy a strong plus. • Troubleshoot application issues and resolve and escalate to higher level for resolution. • Create and maintain system accounts including maintenance of system access records (SAAR forms). • Excellent communication skills required, both oral and written. Communicate with end users as well as the government PM and other stakeholders. Work with SMEs, systems administrators, DBAs and developers to resolve issues. • Provide assistance in troubleshooting microcomputer-related issues, networking, PKI / CAC and general environment-related issues. System administration / Oracle DBA experience is a plus. • Learn the computer systems supported on the task so that functional questions can be addressed as well. • Support training registration and certificate generation for government training courses related to the supported systems. • Track and report accurate metrics for help desk activity. • Provide status reporting to management. • Participate in testing events of the supported systems. • Attention to detail is required. • Work cooperative and constructively with government managers and bring a positive attitude to process changes. • Knowledge of CDMD-OA, RADWeb or CMRM is a strong plus. Knowledge or experience with Navy systems, in general, is a plus. A secret clearance is required.
Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems.
Years of Experience
For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.